Capability Development - Sales Training Manager

Overall Purpose:

The individual’s primary discipline as defined in the roles for Learning (Business Interlock, Instructional Design and Client Delivery Services)

Responsibilities:

• Strategic Learning Initiative Planning & Implementation
• Confirm current state of business outcomes using the Capability Development Maturity model
• Define strategic learning and performance priorities that drive business value and innovation to enhance the client’s business, in at least one of three key areas
• Optimize learning operating costs (e.g. training hours delivered, development cycle times, training costs & days delivered)
• Improve workforce performance (e.g. speed to competency, average training hours completed/ in compliance, attrition % improvement)
• Improve business results (e.g. alignment to business through learning channels, improved ROI to learning events, customer satisfaction)
• Identify required analytics to complete the project (e.g. audience data, current demand for course, current/ average costs for delivery, curriculum output hours)
• Clearly define and document the project plan including milestones, deliverables and outcomes
• Gain client stakeholder agreement for the program
• Implement program and measure outcomes
• Communicate results to stakeholders and gain approval for submission of credential

 Skills Requirements:

• Must have at least 12 years of overall experience in a BPO sales training capacity and at least 5 years of experience in leadership
• Curriculum Planning - Expert
• Innovative Learning Solutions - Expert
• Learning Content Analysis - Expert
• Learning Content Design - Expert
• Learning Content Development - Expert
• Training Evaluation Strategy - Expert
• Training Needs Analysis – Expert