Telesales Representative

Job Title: Telesales Representative 

Reporting to: Telesales Team Leader

Job Grade: B1

Mission Statement for the Role: Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers for referrals. Be part of the team that's aiming to deliver over 85% of your total sales target into the company. 

Overall Responsibility: Make sales and hit the number! Be part of the team that aims to deliver at least 85 % of your sales target.

Financial: Collect payments from customers via M-PESA 

Key SMART Results for A-Player Success:

1. Achieve the set number of sales that will be communicated every month. 

2. Adhere to prescribed telesales process with zero deviations ensuring the highest industry customer satisfaction rates.

3. Achieve a 100% work attendance record with an absence management that is fully compliant to company policies and procedures.

4. Make a minimum of 100 unique calls daily through inbound and outbound with a daily talk time of 4 hours. 

5. Ensure all leads allocated to you on Sales Lead Gen Database (Icon) are contacted within the timelines agreed upon with the Telesales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Icon) with all fields filled correctly.

6. Must have in depth product knowledge and adhere to the scripts and guidelines- The average call QA should be 96%.

7. Adhere to company policies and ethical standards.

Key Competencies:

1. Relentlessly driven and highly competitive to succeed

2. Exceptional salesmanship skills

3. Tactical, scrappy, relentless energy and focus to exceed targets 

4. Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities 

5. Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports 

6. Experience in selling home internet services on the phone and to low income and informal communities will be an added advantage

Mandatory Criteria:

1. Minimum of 1 year experience in sales in a busy Telesales environment

2. Must have worked with sales targets and hitting/exceeding them 

3. Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of latest technology in inside sales (telesales) organization