Charging Station Attendants

The Charging Station Attendant (CSA) is stationed at the charging station level and plays a pivotal role in delivering seamless customer service to Ampersand's customers, particularly moto riders. We are seeking customer-centric individuals dedicated to effortlessly contributing to Kenya's rapidly expanding charging stations network. As a CSA, you will perform battery swaps efficiently and professionally, ensuring the organization maintains a positive customer reputation.

Responsibilities:

a)Operational Understanding

• Perform battery swaps for moto drivers at the charging station level.
• Develop a comprehensive understanding of all activities within the Charging Station.
• Monitor tools and equipment, ensuring optimization, efficiency, and regular maintenance. Maintain a customer-centric orientation by ensuring accelerated swap service to avoid long waits for customers (moto drivers).
• Communication and Reporting.
• Provide daily reports on station operations (equipment count, functionality, damages, facility issues, energy meter readings).
• Offer updates and other useful information necessary for moto drivers.
• Advise moto drivers on critical safety concerns regarding their motorbikes.

b)Professionalism

• Report to work on time.
• Always carry the official work uniforms and use personal protective equipment. Oversee the cleanliness and organization of the station space.

Minimum Qualifications

• At least a high school certificate.
• Proficient in using smartphones to handle online platforms.
• Strong commitment and ability to perform physical activities.
• Flexibility to work day and/or night shifts.
• Flexibility to work at any charging station allocated.
• Technical certificate from TVET school is an added advantage.