Last-Mile Logistics Supplier Management Leader

Job brief

Our client is a renowned cross-border e-commerce logistics solution provider. The company is dedicated to providing global e-commerce merchants with intelligent, digitalized logistics services. Through an advanced technology platform, the company helps sellers achieve an efficient and cost-effective international logistics experience. The team is composed of internationally-minded talents, and the company has established a stable logistics network across multiple countries and regions around the world.

Responsibilities

• Maintain and update supplier information, pricing, and contract management systems.
• Resolve issues related to last-mile delivery, customer complaints, and financial discrepancies.
• Ensure the precision of supplier performance tracking and invoice configuration rules.
• Evaluate cost variances and suggest corrective measures.
• Assist in supplier development initiatives, process creation, and collaboration between departments.
• Monitor service-level agreements (SLA) for last-mile suppliers, pinpoint challenges, and devise solutions.
• Supervise outbound operations SLA compliance while addressing any operational issues that arise.
• Execute and oversee supplier service projects in conjunction with Product Development Management (PDM).

Requirements

• A bachelors degree or higher in Computer Science or a closely related discipline.
• Minimum of 3 years working experience with internet products.
• Over 5 years expertise in supply chain management or cross-border logistics is essential; experience within e-commerce logistics is highly desirable.
• Demonstrated capabilities in data analysis as well as project management are crucial.
• Strong communication skills along with problem-solving abilities and adaptability are required.
• Fluency in English is necessary.