Account Manager
Job Description:
About Us:
Supplement Factory stands tall as one of Europe's leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we're powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.
The Role:
We're looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long term relationships with our clients
- Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
- Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Discover opportunities to expand account value and work closely with BDMs to achieve this.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Work with clients to ensure the forecasts are accurate in line with budget.
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
- Ensure artwork is up to date
- Responsible for ensuring all internal documentation is accurate and approved by the client
- Manage projects in line with set KPIs and agreed deadlines
To be considered for this role you will require the following experience:
- 5 Years in account management or project management roles.
Benefits of this role include:
- £30,000 - £40,000 (plus bonus)
- Company Pension Scheme
- Free Eye Tests
- 22 Days Holiday + Bank Holidays
Job Type: Full-time
Ability to commute/relocate:
- Ashford: reliably commute or plan to relocate before starting work (required)
Experience:
- Account Management: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Job Type: Full-time
Salary: From £30,000.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: In person
Reference ID: ACMA
Required Skills:
Parking Bonus Pay Account Management Salary Metrics Demand Manufacturing Documentation Project Management Customer Service Sales Management