Technical Support Engineer

Technical Support Engineer

Location: Anywhere, USA

Type: Full Time Min. Experience: Little to None

Are your family and friends constantly asking if youll fix their computer? Have you ever modded a video game console? Can you carry on an Apple vs Android debate for more than 5 minutes? If youve ever wanted to work for a company that understands you, Servosity is the company youre looking for, and were looking for you!

At Servosity, we do backup and disaster recovery software right. Weve brought together some of the brightest, quirkiest, and most down to earth minds and we are looking for our next team member. These are exciting times for us, and we need people who can help us drive our goals through excellent support.

The People

Our team is a great group to join for developmental opportunities. It is a rare chance to contribute to the progress of a rapidly developing product and a great place to soak up experience and expand your skills through actual on-the-job training.

Some things matter more than education or experience. These are the qualities we look for:

• Technical aptitude - You dont have to know what youre doing before you start, you just need to be able to understand the concepts and learn the rest as you go.

• Learn by doing - If you live and breathe technology like we do, you dont have to earn a certification to prove your skills. If you have an Etherium farm in your garage, that shows what youre capable of better than any college degree.

• A desire to improve - Whether its writing scripts to automate job tasks or identifying pain points and offering potential solutions, we want someone who will help us make Servosity better every day.

• Do the hard stuff - When an obstacle stands in the way of a goal, we tackle it head on.

• Move fast - Things change constantly in our industry, you cant get stuck in a rut or youll never keep up. This isnt for everyone.

• Be weird - You have to be a little weird to work here. Normal is boring. We get it and love it. So be yourself. You'll fit right in.

We are committed to finding the right person, so attitude, aptitude, and enthusiasm are more important than anything else. In fact, this position is designed from the ground up for someone with no degrees, certifications, or experience.

Some of our best people are just really into what they do and taught themselves how to do it.

Amazing Benefits

• Work from anywhere in the country. - We expect you to work hard but give you the freedom to do it anywhere you want. As long as youve got good internet and a quiet space for calls, you dont even have to be indoors.

• Flexible schedule - During your training period youll need to work within our normal support hours of 9am to 6pm EST, but after youre ready to work on your own, were happy to discuss your preferred hours.

• Full benefits package - Medical, dental, vision, life, the works.

What will you be doing?

• Assisting our partners with all their support needs. This includes tickets, email, phone support, and remote sessions, both solo and with partners.

• Helping our Fully Managed team to monitor and remediate issues with partner backups.

• Being the Product Expert & Champion for our partners.

• Making sure our partners' experiences with Servosity are always excellent.

• Communicating customer trends and feedback to drive improvements to documentation, tooling, product, and process

• Helping to make Servosity the best place for you & your peers to work.

• Blazing your own trail. No matter what position you start in, as the company grows, we always do our best to promote the right people from within.

Does Servosity sound like a place youll thrive? Think youve got what it takes to push our business forward? We want to talk to you!