Facilities Executive (Petaling Jaya)

Job Title: Operations Executive (Facilities Management)
Report To: Facilities Manager
Department: Facilities Management
Location: Kuala Lumpur
Job Type: Contract

Job Summary:

To oversee daily facility management operations, combining soft services management, technical operations, and user experience delivery. This role is responsible for maintaining site standards, coordinating helpdesk work orders, supervising vendor activities, managing workplace amenities, and ensuring a seamless, safe workplace environment for all occupants.

Key Responsibilities:

Soft Services & User Experience Management

• Plan, supervise, and inspect daily and periodic cleaning activities, indoor plant maintenance, and pest control services to maintain high presentation standards and regulatory compliance.
• Oversee mailroom, courier operations, pantry supplies, and stationery inventory, implementing cost control and sustainability initiatives (e.g., eliminating single-use plastics).
• Maintain front-of-house, reception, and meeting room standards to deliver a high-quality workplace experience for employees and guests.
• Collect and consolidate soft services consumption, incident, and performance data for monthly management reporting.

Operations & Technical Maintenance

• Manage the FM helpdesk system by receiving, assigning, tracking, and closing work orders, alongside generating operational reports.
• Coordinate routine and corrective maintenance across interior components, furniture, electrical, lighting, life safety, and technical security systems in accordance with scope documents.
• Liaise with external vendors and technicians to schedule maintenance, supervising on-site work to ensure compliance with quality and safety guidelines.
• Inspect completed works, log maintainability records, and support the FM Manager in identifying operational improvements and small capital projects.

Moves, Adds, Changes (MAC) & Event Support

• Plan and execute small-scale office moves, seating adjustments, furniture relocations, and equipment changes.
• Coordinate physical setups, room configurations, and equipment checks for internal events while ensuring strict compliance with fire codes and emergency egress routes.

Qualifications:

• Degree/Master in Facilities Management, Engineering, Building Services, or a related discipline.
• 2–4 years of experience in facility management, maintenance coordination, or building operations.
• Working knowledge of MEP systems, soft services standards, and life safety regulations.
• Strong organizational, vendor management, and multi-tasking skills with a customer-centric mindset.