Property Supervisor (Bayan Lepas, Penang)

Job Title: Property Supervisor
Report To: Operation Manager
Department: Property Management
Location: Kuala Lumpur
Job Type: Full Time
Employment Status: Contract

Job Summary:

The Property Supervisor is responsible for overseeing day-to-day operations, site maintenance, contractor performance, and resident/tenant relations for assigned properties. This role acts as a primary liaison between operational teams, service contractors, and the Management Corporation (MC). ensuring strict compliance with Strata Management laws, safety standards, and operational guidelines.

Key Responsibilities

1. Operations & Site Management

• Supervise daily operations, cleaning, security, and Mechanical & Electrical (M&E) systems to maintain property standards.
• Conduct regular site inspections to proactively identify defect areas, safety hazards, and needed repair work.
• Coordinate and monitor third-party contractors, vendors, and internal technicians to ensure service quality and SLA delivery.
• Oversee asset register updates and maintain filing systems for work orders, service reports, and inspection logs.

2. Governance, Meetings & Committee Reporting

• Meeting Attendance: Prepare materials for and attend weekly operational syncs, monthly management meetings, and Committee/JMB meetings.
• Reporting: Draft comprehensive monthly operational reports covering maintenance activities, contractor KPIs, financial expenses, and open issues for submission to the Management Committee.
• Ensure operational practices align with the Strata Management Act 2013 (Act 757), statutory regulations, house rules, and local council requirements.

3. Incident Response & Emergency Management

• Ad-Hoc & Emergency Handling: Serve as the main point of contact for urgent property issues, breakdowns, pipe bursts, or security incidents.
• Manage on-call emergency responses during and outside regular office hours to ensure minimal disruption to residents and property.
• Document incident reports following emergency events, outlining root cause, immediate rectifications, and long-term preventative solutions.

4. Tenant & Resident Relations

• Handle inquiries, feedback, and complaints from residents, occupants, and committee members professionally and in a timely manner.
• Manage move-in/move-out processes, unit renovation applications, and compliance with building house rules.
• Assist in monitoring collection status and fee follow-ups where applicable under strata guidelines.

5. Budgeting & Financial Control

• Assist in preparing operating expense budgets and monitoring routine maintenance costs against approved limits.
• Review contractor quotations, invoices, and completion sign-offs prior to payment recommendations.

Requirements

• Education: Bachelor's Degree in Estate Management, Facilities Management, Building Surveying or equivalent.
• Experience: Minimum 2–3 years of hands-on experience in property supervision, strata management, or facilities operations.
• Legal Knowledge: Strong working knowledge of Strata Management law (e.g., Act 757 / Strata Titles), house rules, and regulatory safety compliance (OSHA, Fire Safety).
• Technical Skills: Familiarity with M&E operations (pumps, lifts, gensets, fire systems) and proficiency in Microsoft Office / Property Management Software.
• Soft Skills: Excellent leadership, crisis management, and stakeholder communication skills.
• Availability: Valid driving license and willingness to be on-call for after-hours emergencies or weekend meetings when required.

Inquiries: Whatsapp to https://wa.me/60197072330

Apply online here: https://www.careers-page.com/sepadu

Disclaimer: This job advertisement is not intended to be an exhaustive list of all duties and responsibilities of the position. The employee may be required to perform other duties as assigned