IT Support

Job Responsibilities

1. Acting as level 1 & level 2 support for all problems & requests coming from IT Ticketing systems*.
2. Provide technical assistance for all IT Services at campus (Hardware, Network, and Software) Staff/Teachers/Students.
3. Perform maintenance routine activities for the entire IT infrastructure campus according to a predetermined schedule. And can manage team play with third parties when needed.
4. Always involved in providing IT support for all events on campus related to responsibilities.
5. Administer and troubleshoot for basic operations on Microsoft 365 to assist users with campus problems.
6. Ensure all administrative activities related to IT inventory are always managed.
7. Provide data, analysis, and input to superiors related to budget expenditure planning related to IT needs.

Job Requirements

• Minimum Bachelor's degree in IT (Computer Science or related field).
• Minimum 1-year experience in the same field. Fresh graduates are still welcome.
• Have experience and basic knowledge related to everything in the network.
• Experienced and has a high level of knowledge of commonly used hardware: workstations (PC & Apple Products) and IT peripherals (Printer, Projector, Panels, etc).
• Having experience and an in-depth understanding of basic administration operations on collaboration platforms Microsoft 365 is a plus.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Having Analytical and problem-solving skills to troubleshoot and diagnose issues.