Bilingual Clinical Support Specialist (Spanish-English)

Location: Remote | U.S. Business Hours
Employment Type: Full-Time

About the Role

We are seeking a qualified Bilingual Clinical Support Specialist (Spanish-English) with a nursing or healthcare background to support a U.S.-based clinical team.

In this role, you will manage patient communications in both Spanish and English, coordinate care, and support clinical and administrative workflows while ensuring accuracy, empathy, and professionalism at all times.

This position is ideal for a healthcare professional who enjoys patient interaction and wants to continue contributing to meaningful patient care in a structured remote environment.

Key Responsibilities

Bilingual Patient Communication & Care Coordination

• Communicate with patients in Spanish and English via phone, text, email, and secure patient portals

• Manage appointment scheduling, reminders, and follow-ups using EMR/EHR systems

• Reinforce provider-directed care instructions within scope (no diagnosing or prescribing)

• Coordinate referrals, follow-ups, and continuity of care

• Provide compassionate and professional support to patients and families

Clinical Documentation & Compliance

• Maintain accurate, detailed, and confidential patient records

• Support billing documentation and insurance coordination as needed

• Collaborate with clinicians and administrative staff to ensure a seamless patient experience

• Ensure compliance with HIPAA and U.S. healthcare regulations

• Utilize approved digital and AI-supported tools to assist with documentation structuring and workflow efficiency (AI supports workflow only — not clinical decision-making)

Required Qualifications

• Nursing education or clinical healthcare experience required (CNA, MA, RN, or similar preferred)

• Fluency in Spanish and English (written and spoken)

• Minimum English proficiency: B2+ (professional written and verbal communication required)

• At least 1 year of experience in a healthcare, telehealth, or medical office setting

• Strong patient-centered communication and interpersonal skills

• Experience using EMR/EHR systems (e.g., Athena, Kareo, SimplePractice, or similar)

• Highly organized, detail-oriented, and reliable in a remote setting

• Ability to maintain HIPAA compliance

• Availability during U.S. business hours

Preferred Qualifications

• Background in home health, telemedicine, or outpatient care

• Knowledge of medical billing or prior authorization processes

• Experience with remote patient coordination

• Familiarity with Google Workspace, Microsoft Office, or CRM systems

• Exposure to AI-assisted documentation tools

Why Join Us

• 100% remote clinical support role

• Opportunity to support meaningful patient care across cultures

• Structured, technology-enabled workflow environment

• Collaborative and supportive clinical team

• Long-term placement opportunity