Bilingual Cardiology Clinical Support Specialist (Spanish-English)

Location: Remote | U.S. Business Hours
Employment Type: Full-Time

About the Role

We are seeking a qualified Bilingual Cardiology Clinical Support Specialist (Spanish-English) with a nursing or healthcare background to support a U.S.-based clinical team.

In this role, you will manage patient communications in both Spanish and English, coordinate cardiac care, and support clinical and administrative workflows while ensuring accuracy, empathy, and professionalism.

This position is ideal for a healthcare professional who enjoys patient interaction and wants to continue contributing to meaningful cardiac care in a remote capacity within a structured, technology-enabled environment.

Key Responsibilities

Bilingual Patient Communication & Care Coordination

• Communicate with patients in Spanish and English via phone, text, email, or secure patient portals

• Manage appointment scheduling, reminders, and follow-ups using EMR/EHR systems

• Reinforce care instructions and clinic procedures within scope (no diagnosing or prescribing)

• Support coordination of care for cardiology patients, including those with Congestive Heart Failure (CHF)

• Communicate clearly and compassionately with patients and families across both languages

Clinical Documentation & Compliance

• Maintain accurate, detailed, and confidential patient records

• Support billing documentation and insurance coordination as needed

• Collaborate with clinicians and staff to ensure a seamless patient experience

• Ensure full compliance with HIPAA and healthcare regulations

• Utilize approved digital and AI-supported tools to assist with documentation organization and workflow efficiency (AI supports workflow only — not clinical decision-making)

Required Qualifications

• Nursing or clinical healthcare background required (CNA, MA, RN, or equivalent clinical experience)

• Fluency in Spanish and English (written and spoken)

• Minimum English proficiency: B2+ (professional written and verbal communication required)

• Minimum 1+ year of experience in a healthcare, telehealth, or medical office setting

• Solid experience in Cardiology, including comprehensive exposure to Congestive Heart Failure (CHF)

• Strong understanding of cardiac terminology and patient care workflows

• Experience using EMR/EHR systems (e.g., Athena, Kareo, SimplePractice, or similar)

• Strong patient-centered communication and interpersonal skills

• Highly organized and detail-oriented

• Ability to maintain HIPAA compliance

• Ability to work during U.S. business hours

Preferred Qualifications

• Background in home health, telemedicine, or outpatient cardiology

• Experience with remote patient monitoring programs

• Knowledge of medical billing or prior authorization processes

• Familiarity with AI-assisted documentation tools

• Proficiency with Google Workspace or Microsoft Office

Why Join Us

• 100% remote position

• Opportunity to support meaningful cardiac patient care across cultures

• Exposure to structured, technology-enabled clinical workflows

• Collaborative and supportive clinical team

• Long-term role with a specialized medical practice