Senior Admin Executive (Chinatown)

• Provide frontline operational support, including explaining filing requirements and the necessary documents for applications.

• Attend to users enquiries and process applications at the service counter.

• Manage and process high-volume online applications efficiently within stipulated timelines.

• Liaise with internal stakeholders to ensure smooth delivery of support services.

• Handle system-related requests and coordinate with technical specialists to resolve issues raised by internal or external stakeholders.

• Deliver and explain official documents to parties in Singapore; track, monitor, and verify service status to ensure adherence to timelines.

• Participate in projects to enhance workflows and update standard operating procedures (SOPs).

• Coordinate with multi-disciplinary experts from strategic partners and external agencies  to ensure holistic case management.

Requirements:

• Minimum 3 years of relevant working experience.

• Willing and able to perform field duties outside the premises, including travelling across Singapore using public or personal transport (with reimbursement).

• Ability to work well under pressure, both independently and as part of a team.

• Strong customer service experience in dealing with members of the public and external stakeholders.

• Excellent verbal and written communication skills.

• Resourceful, independent, and able to think quickly on ones feet.

• Proficient in IT systems and applications.

Duration/ Working hours:

1 year contract

42 hours per week

** We regret to inform only shortlisted candidates will be notified.