Youth Worker - Student Management (Yishun)

Job Responsibilities

• Manage a caseload of at-risk students facing challenges such as absenteeism, behavioural issues, poor school engagement and personal or social difficulties. Conduct home visits where appropriate and approved by the school.
• Conduct regular mentoring sessions and individual check-ins to build rapport, provide guidance and encourage positive behavioural changes.
• Support students experiencing emotional distress, behavioural difficulties or disciplinary conflicts, including de-escalating situations and referring cases to relevant school personnel.
• Facilitate restorative conversations and guided reflections to develop students' self-regulation, accountability and decision-making skills.
• Support students returning from suspension or prolonged absenteeism through mentoring and progress monitoring.
• Supervise students during in-school suspension, Reflection Time and detention.
• Conduct school and vicinity patrols to monitor student behaviour and identify potential safety concerns.
• Assist with disciplinary case management, including preliminary fact-finding, documenting student statements and maintaining case records.
• Respond to student misconduct incidents and conduct follow-ups to monitor behavioural progress.
• Plan and facilitate individual or group sessions on anger management, emotional regulation, social skills, conflict resolution and responsible decision-making.
• Support school-based and after-school engagement programmes, including Student Lounge activities, sports, arts and life-skills workshops.
• Work with school personnel, including the Student Management team, Year Heads, Form Teachers and School Counsellors, to coordinate student interventions.
• Identify early signs of student disengagement and refer concerns to the appropriate school personnel.
• Maintain accurate case records, monitor student progress and provide regular updates and reports on interventions and outcomes.
• Participate in case discussions and review intervention effectiveness with relevant school personnel.
• Perform other related duties as assigned.

Job Requirements

• Diploma or degree in Social Work, Psychology, Youth Work or a related Social Science discipline is preferred.
• Certifications in stress management, anger management, suicide prevention or grief counselling are advantageous.
• At least 3 years of experience working with youths aged 12–18, preferably in a school, residential home or community setting.
• High emotional intelligence and ability to remain calm and empathetic in challenging situations.
• Strong communication and interpersonal skills, with the ability to engage youths while maintaining professional boundaries.
• Patient, compassionate, resilient and able to work collaboratively.
• Open to new ideas and approaches when supporting students.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook. 

Duration/Working Hours: 

10 months (Jan 2027 to 29 Oct 2027) 

Mon-Thur: 0830 to 1730 (est. daily 7hrs, inclusive of 1 hour lunch break)
Fri: 0830 to 1300 (est. daily 4.5hrs, excluding lunch)
Total est. hours per week: 32.5hrs
Service is not required on Saturdays, Sundays and gazette public holidays and protected time during school holidays. 

** We regret to inform only shortlisted candidate will be notified.