Executive, Customer Operations (Clarke Quay)

• Handle general enquiries (calls and emails) from clients, including escalation cases.

• Review and assist in routing cases to relevant teams for follow-up.

• Collate statistics and reports for case tracking.

• Manage returned mail and correspondence.

• Update records and respond to related enquiries.

• Perform ad-hoc administrative duties including data entry, generating standard letters, and issuing outcomes to clients.

Requirements:

• Positive work attitude and strong interpersonal skills.

• Good communication skills, both written and spoken.

• Computer literate and proficient in Microsoft Office applications.

• Able to work independently with minimal supervision.

• Prior experience in administration or data entry is preferred.

1 year contract (Immediate)

Monday to Thursday: 8.30 am to 6 pm

Friday: 8:30 am to 5:30 pm

** We regret to inform  only shortlisted candidates will be notified.