Case Management & Data Analytics Officer (Outram)

Key Responsibilities:

• Handle public enquiries and assess appeals relating to government schemes.
• Liaise with government agencies to coordinate case resolutions.
• Manage complex cases and prepare clear documentation and reports.
• Support process improvement and CRM/AI enhancement projects, including data analysis and Retrieval-Augmented Generation (RAG) initiatives.
• Analyse service data, prepare performance reports, and provide administrative support.

Requirements:

• Relevant experience in case management, customer service, or public sector administration.
• Experience coordinating with multiple stakeholders and government agencies.
• Strong analytical, communication, and problem-solving skills.
• Basic Python programming knowledge and familiarity with regular expressions.
• Experience in reporting, data analysis, and presenting insights is an advantage.

Duration/working hours:

1 year contract (Aug 2026 to Aug 2027)

42 hours per week

** We regret to inform only shortlisted candidates will be notified.