Senior Manager, Membership

Responsibilities

• Deliver exceptional service and support to all members.
• Develop and implement effective membership strategies that increase membership growth and member engagement, retention and satisfaction.
• Administer membership welfare schemes.
• Collaborate with senior leadership to align membership strategies with the organisation's broader objectives.

• Prepare membership reports for senior leadership on membership performance, trends, and opportunities for improvements.

• Stay updated on industry trends and best practices to ensure the membership services division remains innovative.

• Travel when necessary for overseas assignments.
• Other duties that the role may require.

Qualifications:

• Education: Minimum diploma in any field

Knowledge and Skills

• Strong understanding of membership programs, loyalty strategies and member engagement techniques.
• Proven track record of managing and developing teams to achieve high performance.

• Exceptional communication, problem-solving and interpersonal skills.
• Ability to think strategically while focusing on day-to-day operations and results.

• Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.

• Proficiency in MS Office and CRM systems.
• Adapt to working in a fast-paced environment.

Location: Central, Singapore

Note: This is a full-time and permanent position