Job Openings Service Excellence Officer (Ubi)

About the job Service Excellence Officer (Ubi)

  • Manage and act on public feedback promptly, ensuring timely resolution and service recovery.

  • Support the implementation of service excellence initiatives, plans, and policies.

  • Liaise with internal departments/units to follow up on feedback and service matters.

  • Collate, monitor, and generate feedback statistics and reports for analysis.

    • Requirement:

  • Bachelors degree in any discipline.

  • Proficient in Microsoft Office applications.

  • Strong writing, communication, and interpersonal skills.

  • Meticulous, proactive, and able to work independently or in a team.

  • Knowledge of public service operations and safety measures is an advantage.

    • Duration/ Working hours:

    11 months contract (Dec 2025/Jan 2026 Tentative)

    42 hours per week

    ** We regret to inform only shortlsited candidates will be notified


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