Frontline cum Admin Support (Esplanade)

Seeking a service-oriented and organised individual to support frontline operations and administrative functions in a fast-paced public service environment.

Key Responsibilities:

• Attend to walk-in enquiries and provide professional frontline customer service
• Guide members of the public on application procedures and requirements
• Support solemnisation operations and ensure readiness of appointments and documents
• Review and process applications and submitted documents accurately
• Assist with marriage-related records, certificates, and historical searches
• Handle emails, phone enquiries, and follow-up on outstanding cases
• Coordinate with internal officers on escalated or complex matters
• Support digitisation and records management activities
• Ensure proper preparation of facilities and operational readiness
• Perform other administrative duties as assigned by supervisor

Requirements:

• Diploma / Degree
• Good interpersonal and communication skills
• Customer service-oriented with a professional and approachable manner
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office applications and email systems
• Able to manage multiple tasks in a fast-paced environment
• Prior administrative or frontline customer service experience preferred
• Able to work independently and collaboratively within a team

Duration/Working hours:

1 year contract (Immediate)

Monday to Friday: 42 hours per week

** We regret to inform only shortlisted candidates will be notified.