Content moderator - customer service English B2 Dutch and or polish

Our global client is seeking skilled and bilingual Customer Service Staff members to join their team for a project-based assignment in Poland. The ideal candidate should be proficient in both Dutch and/or Polish languages. As well as English proficiency B2.

As part of the Customer Support team, you are in a position to provide high quality user experience to global users and content creators of a popular mobile/video-editing app. In this role, you will

Primary Duties and Responsibilities:

• Help resolve user issues via in-app tickets/email and chat efficiently and accurately.
• Navigate different users by making use of established SOPs; you will raise gaps and missing process steps when you find them
• Communicate effectively and professionally in your interactions with users.
• Periodically make outbound calls to conduct follow-through resolution where needed. And other tasks required.

QUALIFICATIONS:

• Education: High school diploma or equivalent is required; a degree in communications, business, or a related field is a plus.
• These two languages are great if you have them, otherwise either one of them:
• Native or almost native in Dutch or Polish.
• English proficiency B2.
• Good English communication skills (you will ace our English test!)
• Familiar with social media platforms and other mobile/video-editing applications
• Prior customer support experience is a plus but not required. Fresh graduates are welcome to apply

Workplace: Milionowa 4B, 93-102 Łódź

Job Type: Full-time

Benefits:

• Health insurance
• Promotion to permanent employee

Schedule:

• Holidays
• Night shift
• Weekends

This is great opportunity to start a career or pivot to something different.