Customer Solutions Consultant

The Opportunity 

Scoop Robotix Inc. is seeking a Customer Solutions Consultant (CSC) to join our growing team. This role is perfect for individuals who excel in analytical thinking, problem-solving, and understanding data relationships, while also possessing strong communication and customer engagement skills.

As a CSC, you will become an expert in our highly configurable no-code platforms, helping customers implement and optimize Scoop’s Central Operations Hub (COH), GLOO Cloud Integration Platform (iPaaS), and LOOXY Business Intelligence & Analytics (BI) solutions. You will work collaboratively with a Customer Growth Manager (CGM) to ensure customer success, balancing technical solutioning with business growth objectives.

You will also play a key role in upstream solutioning and technical consulting during the pre-contract sales process, enhancing sales outcomes and ensuring smooth transitions from sales to implementation. A proactive mindset is essentialour ideal candidate actively monitors their book of business, identifies opportunities, and consistently adds value in every customer interaction - whether in a check-in email or in an all-team customer meeting.

This high-impact role offers opportunities for advancement into senior consulting, technical project management, or leadership based on performance.

Responsibilities

• Pre-Sales Technical Consulting: Work with the sales team to assess customer needs, provide technical insights, and design high-level solutions.
  
• Customer Consultation & Solution Design: Analyze customer workflows and configure Scoop’s platform to optimize their operations.
  
• Implementation & Onboarding: Ensure smooth platform adoption by guiding new customers through setup and best practices.
  
• Technical Problem-Solving: Optimize workflows and advise on key integrations using strong analytical skills.
  
• Customer Engagement: Maintain high customer satisfaction through proactive communication and problem resolution.
  
• Training & Enablement: Conduct training and workshops to maximize customer adoption.
  
• Cross-Functional Collaboration: Work with Sales, Product, and Engineering teams to improve customer experience and product offerings.
  
• Data Analysis & Reporting: Monitor customer health and provide insights to drive retention and success.
  
• Revenue Growth & Retention: Partner with the CGM to minimize churn and maximize revenue within your assigned accounts.
  
• Customer Expansion & Upsell: Identify opportunities for customer growth and collaborate on upsells and renewals.

Qualifications

• Experience: 3+ years in a technical customer-facing role such as Customer Solutions Consultant, Technical Customer Success, Business Analyst, or Implementation Specialist.

• Education: A technical or analytical degree (e.g., Engineering, Computer Science, Mathematics, or Business Analytics) is preferred.

• Analytical & Logical Thinking: Ability to map workflows, analyze data structures, and solve business problems.

• Tech-Savvy: Strong grasp of SaaS platforms, workflow automation tools, CRM, or ERP systems.

• Customer-Facing Skills: Excellent communication, active listening, and problem resolution abilities.

• Proactive & Results-Oriented: Takes initiative, anticipates customer needs, and continuously adds value.

• Revenue-Driven Mindset: Experience in customer retention, expansion, or revenue growth strategies is a plus.

• Adaptability: Thrives in a fast-paced environment and seeks continuous improvement.

Bonus Skills/Experience

• Experience in solar, renewable energy, or field service industries.

• Familiarity with integration platforms (iPaaS), business intelligence tools, or API-based solutions.

• Prior work in customer onboarding, implementation consulting, or technical support for SaaS products

Compensation & Benefits

• Competitive salary.

• Bonuses for customer retention and revenue expansion.

• Fully remotework anywhere in Canada.

• Health, dental, and vision insurance.

• Health and wellness spending account.

• Professional development opportunities.

• Collaborative and innovative work environment.

About Us Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations, automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational excellence.

Join us in shaping the future of renewable energy technology. Apply today!