About the job Account Manager - remote
About the Job: Account Manager (AM)
Scoop Robotix Inc. is seeking a strategic, results-driven Account Manager to drive revenue growth and expansion within our customer base. This role is focused on upselling, renewals, account escalations, and strategic expansion planning, ensuring customers achieve maximum value while minimizing churn.
As an Account Manager, you will work closely with Customer Success Managers (CSMs) to identify, develop, and capitalize on growth opportunities, renewal strategies, and risk mitigation plans. You will lead high-stakes discussions, including pricing negotiations, contract upgrades, and stakeholder engagement, to drive revenue and long-term partnerships.
This high-impact role offers opportunities for advancement into senior account management, strategic partnerships, and leadership based on performance.
Key Responsibilities
Strategic Account Growth & Revenue Expansion
Own and manage a portfolio of key customer accounts, focusing on upsells, cross-sells, and expansion opportunities.
Develop and execute strategic account plans to maximize customer lifetime value (ARR expansion).
Proactively identify at-risk accounts, create risk mitigation plans, and work with CSMs to prevent churn.
Serve as an escalation resource for complex account issues, relationship challenges, and contract discussions.
Negotiations, Renewals & Pricing Strategy
Lead renewal discussions, ensuring a seamless contract extension process and mitigating potential churn risks.
Conduct pricing negotiations for upgrades and expansions, aligning value with customer needs.
Assist CSMs in managing cancellations, retention strategies, and recovery efforts for at-risk accounts.
Customer Engagement & Stakeholder Management
Build and strengthen relationships with technical (PMs, Admins, Ops Managers) and executive (C-Suite, VP of Ops, Owners/Operators) stakeholders.
Conduct business reviews and strategy meetings to align customer success with business objectives.
Act as a trusted advisor, ensuring customers fully leverage Scoop’s solutions for their operations.
Cross-Functional Collaboration & Data-Driven Insights
Work alongside CSMs to prepare for and execute strategic account expansion plans.
Utilize customer data analytics to identify growth trends, customer health risks, and expansion opportunities.
Contribute to the continuous improvement of account management processes and revenue strategies.
Qualifications
Must-Have
5+ years of experience in SaaS Account Management, Sales, Business Development, or Customer Success, with a focus on revenue expansion and contract renewals.
Proven experience negotiating and closing SaaS contract expansions, renewals, and upsells.
Strong stakeholder management skills, including engagement with executive decision-makers.
Excellent presentation and communication skills, with experience leading business review meetings, demos, and pricing discussions.
Strong problem-solving and strategic thinking abilities to analyze customer needs and drive business growth.
Ability to proactively identify opportunities and work collaboratively with CSMs to execute account expansion strategies.
Results-oriented, proactive, and comfortable in a fast-paced, high-growth environment.
Nice-to-Have
Experience with marketing automation tools to support account expansion strategies.
Experience recording short demo videos to educate customers and drive product adoption.
Industry experience in solar, renewable energy, or field service industries.
Compensation & Benefits
Competitive salary.
Bonuses for customer retention and revenue expansion.
Fully remotework anywhere in Canada.
Health, dental, and vision insurance.
Health and wellness spending account.
Professional development opportunities.
Collaborative and innovative work environment.
About Us Scoop is on a mission to empower the renewable energy revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations, automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational excellence.