CUSTOMER SERVICE REPRESENTATIVE

Job Title: Remote Customer Service Representative

Location: Remote (U.S. Only)
Job Type: Full-time 
Salary: $50,000 $80,000 per year (based on experience)

Job Summary:

We are looking for a friendly and professional Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product/service support, and ensure customer satisfaction. This is a fully remote position, but applicants must be based in the U.S.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.
• Process orders, returns, and account updates.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to ensure excellent customer experience.

Required Qualifications:

• 1+ years of customer service experience (call center, retail, or hospitality preferred).
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask, problem-solve, and stay organized.
• Comfortable working independently in a remote environment.
• Reliable internet connection and quiet workspace.

Preferred Qualifications:

• Experience with Zendesk, Salesforce, or other CRM platforms.
• Bilingual (Spanish, French, or other languages) is a plus.
• Familiarity with e-commerce, financial services, or tech support.

Benefits:

• Competitive salary with performance-based bonuses.
• Fully remote with flexible work hours.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off, sick leave, and professional development opportunities.