Customer Service & Project Coordinator

Job Title: Customer Service & Project Coordinator 

Company: Mining Equipment 

Location: Ulaanbaatar, Mongolia

Job requirement:

• Bachelor's degree preferred (Sales, Business, Logistics, Project Management or related fields are an advantage, but not mandatory)
• Previous experience in Customer Service, Sales, Project Coordination, Logistics, or Executive Assistant roles is desirable
• Strong written and spoken English and Mongolian
• Strong Microsoft Excel skills (Intermediate to Advanced level)
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint)
• SAP Order Management and Salesforce CRM experience is desirable but not mandatory
• Ability to travel internationally and locally for training (2–4 weeks per year)

Job description:

• Generate quotations for allocated customer accounts
• Enter and process sales orders
• Track sales orders and large project orders to ensure on-time delivery
• Coordinate with Logistics, Finance, and Purchasing teams
• Process returns, credits, and warranty claims
• Maintain customer master data
• Provide executive assistant support to the Country Manager and Sales Manager
• Prepare sales reports, pricing analysis, and performance reports
• Support event organization and office administrative tasks

Contacts: 8900-8996, margad@scc.mn