Regional Order Desk Officer

Job Position: Regional Order Desk Officer

Company: International Mining Company

Area: Ulaanbaatar, Mongolia

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

Its a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero enabling our customers to move towards zero emissions cement plant by 2030.

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

As an Order Desk Representative within FLSmidth, you will work within a diverse team to assist with aftermarket customer and sales support. To be successful in this role you will have previous experience in a technical internal sales role in a manufacturing, warehousing or purchasing environment. Shortlisting will commence on the 3rd of January. With Interviews to follow the week after.

Job Scope:

• Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders
• Work Environment: Typically located in a call center environment
• This position is not compensated based on achievement of sales targets
• Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities

What You Bring:

• Experience in a similar role is preferred
• Experience using ERP systems
• High level of data entry skills and systems experience.
• Experience in quote and order entry.
• Excellent attention to detail
• Experience in scheduling within supply chain.
• Strong communication skills in both spoken and written English
• Demonstrated ability to manage competing priorities.Top of Form

For further information: +976 9926-8013, bayandalai@scc.mn