Technical Support Manager

Job title: Technical Support Manager

Company: International mining equipment provider

Location: Ulaanbaatar, Mongolia

Responsibilities:

• Manage where necessary in the completion of all Factory Campaign and Field Campaigns within the OEMs recommended completion schedule, to the correct standards and in accordance with all relevant documentation submitted as per OEMs support Policy.
• Support all warranty claims so that they are submitted as per OEM and Service Department Policy and Procedures. All relevant documentation to be submitted as per policy requirements with all failed parts are packaged appropriately for return if required.
• Attend monthly meetings with both internal and external customers and provide technical updates as require. Involve other departments as required to assist in desired outcomes.
• Assist in the maintenance of the technical information library by keeping it current and relevant to the machines based in Mongolia
• Implement where necessary in the completion of all Factory Campaigns and Field Campaigns within the OEMs recommended completion schedule, to the correct standards and in accordance with all relevant documentation submitted as per OEMs support Policy.
• Ensure all OEM recommendations are being adhered to with regard to the operation and maintenance of the equipment to achieve acceptable levels of equipment availability.
• Ensure all known defects are correctly investigated, recorded and the required parts are available at the time of repair. Defect Management.
• Manage PM program to work in conjunction with Equipment Management Solutions
• Liaise with factory personnel as required to provide required information for technical support.
• Document and file all Komatsu Products related information for history purposes.
• Participate in continuous improvement programs including modifications to Preventive Maintenance Sheets and assembling of Job Safety Analysis (JSAs)
• Carry out regular in field inspections / observations and report as required, these inspections are listed, but not limited:
  - Periodical Machine Inspections
  - GET Inspections
  - Blade, Bucket, Ripper inspections
  - Control System Analysis
  - Workshop / Work area inspections
  - Oil Sample Analysis
  - VHMS Downloads
  - Payload Data Analysis
  - Defect Management Process
• Communication and IT Skills are an important area in this position, requirement to understand and communicate via written and verbal is essential.

Requirements:

• 3-5 years industry experience preferably in an industrial mining or construction equipment environment.
• Excellent computer proficiency in Microsoft Word and Excel, Power point. Report writing.
• Skill in organizing resources and establishing priorities.
• Planning and organizational skills, including the ability to meet deadlines and complete projects and generate reports using appropriate programs.
• Ability to work independently and/ or as part of a team.
• Ability to communicate effectively in English, both orally and in writing, with a wide variety of individuals and groups.
• Preferably with an Electrical or Mechanical engineering degree.
• Detail oriented and a strong will to learn and share knowledge with the TM workforce. Ability to control and manage continuous improvements.
• Must be able to work independently and perform all requirements of position with minimum guidance from supervisor.
• Strong interpersonal and communication skills.
• 3-5 years industry OEM experience preferably in an industrial mining or construction equipment environment.
• Ability to work independently and/ or as part of a team.
• Ability to communicate effectively in English, both orally and in writing, with a wide variety of individuals and groups.
• Ability to analyze and forecast budgetary expenditures for compliance with approved budget.
• Detail oriented and a strong understanding of continuous improvement.
• Engineering background in a related discipline combined with 2 years of related experience in an OEM or dealer environment.
• Strong understanding of condition monitoring techniques including oil analysis, vibration analysis, non- destructive testing as well as condition monitoring for GET and undercarriage.
• Excellent communication skills, demonstrated problem solving skills, strong decision making skills and multi- tasking skills required.
• Strong interpersonal and communication skills.
• Strong self-motivation, detail-oriented and able to work independently under pressure

If you are interested interested in the position, please contact 8011-1677 or tuguldur@scc.mn