Hardware Support Engineer

Job title: Hardware Support Engineer

Company: International IT Infrastructure Company

Area: Ulaanbaatar, Mongolia

Responsibilities:

• Investigate and resolve technical problems that arise. Work on tickets with customer company engineers. Close incidents within agreed SLA.
• Identify and propose solutions to meet business requirements.
• Work closely with engineers in Mongolia and overseas and peer architects to deliver the technical solution design and specifications.
• Support in implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
• Support partners and end users by writing and maintaining comprehensive technical specification and RFP documentation.
• Make recommendations and deliver the technical presentations to the partners and customers.

Requirements:

• 3+ years of professional experience as system engineer, infrastructure engineer.
• Bachelors degree or higher in Computer Science or related studies
• Experience with hardware maintenance
• Good knowledge of networks and protocols
• Working experience with servers, storages and networking equipment

Contact: +976 8024-6263; telmen@scc.mn