Lexus Associate

Department: Lexus Management Department

Position: Lexus Associate

Location: Ulaanbaatar, Mongolia

Job Purpose:

To deliver a personalized and authentic Lexus brand experience through Lexus Emerge, a brand experience facility

operated by Toyota Sales Mongolia LLC, under the direct guidance of the Manager and Deputy Manager. In addition,

to actively contribute to the implementation and support of departmental objectives/goals and all brand-related

initiatives.

Key roles:

1. Daily Operations

2. Customer Feedback Management/CRM

3. Customer Communication

4. Establishing the Lexus Owners' Community

Requirements:

Bachelor's degree preferred, or equivalent practical experience

1–2 years of experience in sales, automotive, or customer service roles preferred

Clear and confident communication skills

Willingness to learn and communicate Lexus brand knowledge effectively

Strong organizational, planning, and coordination skills

Ability to collect, manage, and maintain customer information accurately and confidentially

Valid driver's license with the ability to conduct vehicle test drives

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant reporting tools

Additional requirements:

Professional and approachable demeanor

Strong customer-first mindset with a focus on customer needs

Flexible, adaptable, and easy to work with

Eagerness to learn and represent the Lexus brand with enthusiasm

Strong attention to detail

Contact info: bayandalai@scc.mn or 9009-2332