Quality Assurance Sales Leader

A Sales Team Leader / QA Supervisor is a professional who oversees the quality assurance processes within a sales organization to ensure that sales activities meet established standards and regulatory requirements. This role combines elements of sales management, quality control, and process improvement to ensure that the sales team's performance aligns with company goals while maintaining high customer satisfaction and compliance.

Key Responsibilities

1. Sales Process Quality Control:
   1. Develop and implement quality assurance processes to enhance sales effectiveness.
   2. Monitor and evaluate sales performance, identifying improvement areas.
   3. Ensure compliance with standards, guidelines, and regulations.
   4. Review and analyze sales transactions and interactions for consistency.
2. Team Leadership and Training:

   1. Lead and manage the quality assurance team in sales.

   2. Train sales staff on best practices, quality standards, and compliance.
   3. Provide coaching to improve individual and team performance.

   4. Promote a culture of continuous improvement.

3. Sales Performance Metrics:
   1. Define and track KPIs related to sales quality, such as customer satisfaction and transaction accuracy.
   2. Analyze data for trends and provide insights to enhance sales quality.
4. Customer Feedback and Satisfaction:
   1. Collect and analyze customer feedback to gauge sales interaction quality.
   2. Work with the sales team to address issues and improve customer experience.
5. Compliance and Risk Management:
   1. Ensure compliance with industry regulations, company policies, and legal requirements.
   2. Identify and mitigate risks in the sales process.
6. Process Improvement and Innovation:

   1. Continuously enhance sales quality assurance processes.

   2. Introduce new tools and technologies to improve quality and performance.

7. Collaboration with Other Departments:
   1. Work with marketing, customer service, and product development to align on quality goals.
   2. Collaborate with HR for staff onboarding and development in quality standards.
8. Reporting and Documentation:
   1. Prepare reports on quality metrics and improvement initiatives for senior management.
   2. Document procedures, findings, and corrective actions for compliance.
9. Customer Retention and Growth:
   1. Ensure quality interactions lead to increased customer retention and growth.
10. Setting Quality Benchmarks:
    1. Establish benchmarks for sales activities to ensure high standards.
    2. Key Skills and Qualifications
11. Leadership Skills:
    1. 2+ years in a leadership role with strong team management abilities.
    2. Experience in coaching and mentoring sales teams.
12. Sales Expertise:
    1. 5+ years in sales and quality assurance with deep knowledge of sales processes and metrics.
13. Analytical Skills:
    1. Strong skills in evaluating sales data and performance metrics, with problem-solving capabilities.
14. Communication Skills:
    1. Excellent written and verbal communication for providing feedback and interacting with various stakeholders.
15. Attention to Detail:
    1. Keen attention to detail for ensuring sales activities meet quality standards.
16. Problem-Solving Skills:
    1. Strong problem-solving abilities and innovative thinking to address and improve quality issues.
17. Customer-Focused Mindset:
    1. Commitment to high-quality service and balancing customer needs with sales goals

We will only accept applications that include a video introduction hosted on YouTube, Loom, or Google Drive.

• Record and upload a 2-minute video of yourself answering the following:
  • Introduce yourself,
  • Why is this role the ideal job for you
• Upload the video on YouTube, Loom or Google Drive and paste the link on the form provided. (make sure it's unlisted and accessible)