UGC Program Manager, Social & Performance Creative

Our client, a fast-growing eCommerce company in the Patient Care space, with a strong presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche, is seeking a proactive and execution-focused professional to fill an immediate full-time remote UGC Program Manager, Social & Performance Creative opening.

As the UGC Program Manager, Social & Performance Creative, you will build and scale the company's UGC and social media systems to support aggressive DTC growth goals. You will oversee the sourcing, coordination, and execution of UGC and video creatives for paid and organic channels, while helping strengthen the company's online presence, customer trust, and conversion performance across key touchpoints. You will contribute directly to the company's growth by ensuring a constant pipeline of high-quality creative assets, managing social media execution, and creating scalable processes and SOPs that allow the system to grow efficiently over time.

About the company:
The company is a purpose-driven provider of Patient Care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs.
Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution.

Key Responsibilities:

Build & Scale UGC and Video Creative Production Pipeline

• Build and manage a consistent UGC sourcing and production pipeline for paid ads, website assets, and social media content.
• Coordinate creators, briefs, scripts, references, and deliverables to ensure a steady flow of high-quality video and photo assets.
• Manage and organize creative assets, ensuring files are properly stored, categorized, and accessible for the marketing and DTC teams.
• Collaborate with the DTC and creative teams to iterate on top-performing creatives and continuously improve performance.
• Ensure all content aligns with brand guidelines, customer positioning, and conversion goals.

Execute Social Media Content & Community Growth

• Manage and grow the company's Facebook and Instagram presence through consistent posting and content execution.
• Coordinate and publish organic social media content, including reels, posts, stories, and UGC-based assets.
• Help strengthen customer trust and brand positioning through clear, engaging, and customer-focused content.
• Monitor content performance and audience engagement, identifying opportunities for improvement and optimization.

Support Paid Social & Performance Creative

• Collaborate with the DTC and paid media teams to develop UGC and social creatives optimized for Meta (Facebook & Instagram) ads.
• Coordinate production and delivery of creatives that support ad testing, scaling, and conversion optimization efforts.
• Assist in identifying winning creative angles, hooks, and content formats based on performance insights and feedback.

Create SOPs & Scalable Processes

• Build and document clear SOPs and workflows for UGC sourcing, creator management, content production, asset organization, and publishing processes.
• Help establish scalable systems that support long-term creative production and social media growth.
• Continuously improve internal processes to increase efficiency, consistency, and execution quality.

Qualifications:

• 1+ year of experience managing or coordinating UGC and video creative production for ads, social media, or eCommerce brands.
• Preferred 1+ year of experience managing organic social media content and execution for Facebook and Instagram.
• Preferred 1+ year of experience working with Meta (Facebook & Instagram) ad creatives and performance-focused content.
• Nice to have: 1+ year of experience with additional paid or organic platforms such as TikTok or YouTube.
• Experience coordinating creators, content production, or creative workflows in a fast-paced environment.
• Familiarity with tools such as Meta Business Suite, Google Drive, Notion, Airtable, CapCut, Canva, Figma, or similar platforms.
• Strong organizational skills with the ability to manage multiple moving parts, deadlines, and deliverables simultaneously.

Core Competencies & Values:

• Attention to detail: does not let important details slip through the cracks or derail a project.
• Commitment (Work ethic): possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Consistency (Persistency): demonstrates tenacity and willingness to go the distance to get something done.
• Growth (Strategic thinking & Visioning): able to see and communicate the big picture in an inspiring way (determine opportunities and threats through comprehensive analysis of current and future trends).
• Problem solver (Proactivity): acts without being told what to do. Brings new ideas to the company.
• Trust (Honesty/integrity): does not cut corners ethically, earns trust and maintains confidences. Speaks plainly and truthfully.
• Flexibility/adaptability: adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Openness to criticism and ideas: often solicits feedback and reacts calmly to criticism or negative feedback.
• Organization & Planning: plans, organizes, schedules, and prioritizes work in an efficient and productive manner.
• Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude.
• Creativity / Innovation: generates new and innovative approaches to problems and creative execution.

What We Offer:

• Full-time remote position in a rapidly growing international company.
• Direct impact on DTC growth through UGC systems, social media execution, and performance creative support.
• High ownership and autonomy in day-to-day work.
• A performance-driven and feedback-oriented culture.
• Competitive compensation based on experience.
• Annual fully sponsored company trips.
• Quarterly performance-based bonuses.
• Paid Time Off: Local public holidays plus two weeks of paid vacation annually.
• Long-term growth opportunities aligned with company expansion.

This is an excellent opportunity for a highly organized and proactive professional who thrives in a fast-paced DTC environment, enjoys building systems and coordinating creative execution, and is motivated by performance, continuous improvement, and long-term growth.