Operation Manager / Property Manager (Office Building)

1. Management system setting up

• Set up standard templates and prepare for reports including operational report, profit & loss statement, periodical operation plan, etc.
• Assist developer in handover process of the project and provide related documents

2. Operation management

• Ensure the smooth operation and co - ordination of all activities related to maintain the highest possible standards of the Management company commitment and Client's expectations
• Maintains Building by investigating and resolving tenant complaints
• Work closely and build a good relationship with tenants and the landlord alike
• Ensure that the Building Tenants comply with their obligations to pay all rent and other amounts payable under the Leases
• Strictly control all expenses related to property and effectively utilize budget to avoid overspending
• Record all documents related to payment process and all accounts related to management process of current projects
• Ensure that all operations and maintenance must be undertaken in accordance with the policies and agreement of developer and their contractors
• Administering lease agreements, ensuring all terms are upheld
• Being available to respond to property emergencies 24/7
• Providing regular updates and reports to Landlords and Board of Management on property performance
• Identifying opportunities for property improvements that could enhance value or Tenant satisfaction
• Coordinating regular property inspections to identify maintenance and repair needs
• Maintaining the property's physical appearance, ensuring overall cleanliness

3. Employee Management

• Ensure all new employees will officially be welcomed and attend companys orientation
• Involve in recruitment interview, train as well as give each staff chances to develop themselves
• Conduct a minimum of 2 performance appraisals per year for all staffs
• Ensure all employees always maintain work ethics and obey to companys code of conduct
• Implement the others works requested by DOP