Patient Access Manager

Patient Access Manager

As the Patient Access Manager, you will be responsible for assisting the Director in the daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

Job Responsibilities

• Responsible for the Model AIDET guidelines in all interactions with the patient and ensuring staff are adhering to the patient experience expectations.
• Responsible for ensuring QA on registrations for all areas of Registration.
• Perform patient registration functions when needed to ensure wait times are kept to a minimum.
• Follow up on patient complaints promptly.
• Supervise and maintain the productivity of employees.
• Responsible for Dept. Operations Report, FTEs, and Operating budgets.
• Responsible for conducting monthly staff meetings and in-services for all
• responsible areas.
• Assume on-call responsibilities to ensure adequate staff and problem-solving

Job Qualifications

• A Bachelors Degree in Business or a related field required
• Minimum three years experience in Patient Access in an acute care setting
• Reporting Structuring- Registrar- Team lead- Manager- Assistant Director-

Top 3 Objectives

Managing Frontline registration staff in successfully registering patients,

upfront cash collections, great customer services, insurance verification

and patient complaints. Tracking and meeting 10+ key performance

indicators

Compensation: Salary range from $67,496 (mid-range)