Junior Product & Operations Manager – E-Instant (Fast Play)

Location: Mauritius
Employment Type: Long-Term Contract
Remuneration: Market-related
Relocation: Required – successful candidate must relocate to Mauritius
Work Permit: Company assistance provided for successful expatriate candidates
Home Travel: Periodic company-supported trips home during the contract
Department: Sales & Marketing
Industry: Lottery / Gaming / E-Instant / Fast Play / Consumer Products

About the Role

An exciting international opportunity is available for a Junior Product & Operations Manager – E-Instant (Fast Play) to support the development, launch, management and ongoing optimisation of a growing instant-win gaming portfolio in Mauritius.

The successful candidate will work within the Fast Play product function, supporting the management of products across their lifecycle – from product and game development through launch, operational implementation, performance monitoring, customer experience and ongoing optimisation.

The role will provide exposure across product management, gaming operations, commercial performance, technology, retail execution, digital channels, marketing, customer insights and regulatory compliance.

This is an excellent opportunity for a developing product professional who wants to build specialist experience within the lottery and gaming industry and gain international exposure.

Important note for screening: The client has not provided a separate detailed specification for the junior position. This specification has therefore been developed from the responsibilities of the senior Product & Operations Manager – Fast Play role, with the accountability appropriately reduced for a junior-level appointment. The senior role itself covers the complete Fast Play lifecycle, commercial performance, operations, game/player experience, technology, retail integration and compliance.

International Appointment & Relocation

This position is based in Mauritius and requires relocation.

The successful candidate will be appointed on a long-term contract and must be willing to live and work in Mauritius for the duration of the assignment.

The company will assist the successful expatriate candidate with the necessary work-permit process and will provide for periodic trips home during the contract.

Full details of the expatriate package and home-travel arrangements will be discussed with shortlisted candidates.

Job Purpose

To support the development, management and operational delivery of the organisation's Fast Play / E-Instant gaming portfolio, contributing to successful product launches, reliable day-to-day operations, commercial performance and positive player experiences.

The Junior Product & Operations Manager will work closely with the senior product leadership and cross-functional stakeholders to ensure Fast Play products are:

• Successfully developed and launched
• Operationally ready
• Correctly implemented
• Commercially monitored
• Effectively supported across retail and future digital channels
• Continuously improved
• Customer-focused
• Compliant with applicable gaming requirements

Key Responsibilities

Product Management & Product Roadmap Support

• Support the development and execution of the Fast Play product strategy.
• Assist with maintaining the product roadmap and launch calendar.
• Support planning for new games, product enhancements and portfolio changes.
• Assist with research into new game concepts, mechanics, themes, prize structures and price points.
• Monitor competitor products and emerging gaming trends.
• Conduct research into international lottery and E-Instant product developments.
• Assist with preparation of product proposals and business cases.
• Maintain accurate product documentation and specifications.
• Support ongoing portfolio reviews.

The senior Fast Play function is responsible for maintaining a multi-year roadmap and identifying new mechanics, prize structures, themes, play styles and price points based on customer insights and international best practice; the junior position will support these activities rather than carry sole ownership for them.

New Game & Product Development

• Assist with the development of new Fast Play / E-Instant products.
• Support the development and evaluation of new game concepts.
• Assist with game mechanics, prize structures and customer propositions.
• Coordinate information between internal stakeholders and external game/technology providers.
• Maintain product-development timelines and action plans.
• Track outstanding deliverables.
• Assist with product testing and validation.
• Support readiness assessments before new products are released.
• Ensure relevant product information and documentation is available to stakeholders.

Product Lifecycle Management

• Support products throughout their lifecycle from concept and launch through growth, optimisation, refresh and retirement.
• Monitor the performance of existing games.
• Identify declining or underperforming products for further investigation.
• Assist with recommendations for product refreshes and enhancements.
• Support portfolio-balancing activities across different themes, price points, prize structures and customer propositions.
• Maintain accurate product-performance records.
• Assist with implementation of approved portfolio changes.
• Support continuous improvement of the Fast Play offering.

Product Launch Coordination

A significant component of the position will involve supporting the successful launch of new products.

Responsibilities include:

• Assist with preparation of launch plans.
• Coordinate launch activities across departments.
• Track launch timelines, milestones and dependencies.
• Assist with product testing prior to launch.
• Support technical and operational readiness checks.
• Coordinate launch information with Technology, Retail Operations and Marketing.
• Ensure relevant product information is distributed to appropriate stakeholders.
• Assist with retailer communication and launch-support material.
• Monitor initial performance following launch.
• Support post-launch reviews.
• Document lessons learned and improvement opportunities.

Operations Management

The position combines product management with hands-on operational responsibilities.

The successful candidate will:

• Support the day-to-day operational management of the Fast Play portfolio.
• Monitor product availability and operational performance.
• Assist with maintaining accurate game configurations and product parameters.
• Support the implementation of prize structures and validation rules.
• Monitor operational KPIs.
• Identify operational problems and escalate appropriately.
• Coordinate resolution of product and operational issues.
• Maintain operational documentation and procedures.
• Assist with improving operational processes and controls.
• Identify repetitive or inefficient processes that could potentially be improved or automated.

The senior Fast Play specification places considerable emphasis on accurate game configurations, prize structures, validation rules, product parameters, operational KPIs and service performance, making operational accuracy particularly important within this function.

Commercial Performance & Reporting

• Monitor product sales and revenue.
• Assist with profitability analysis.
• Monitor payout ratios and player participation.
• Track frequency of play and customer retention.
• Analyse product-performance trends.
• Assist with identifying high- and low-performing games.
• Support analysis of player behaviour and purchasing patterns.
• Prepare product-performance reports.
• Maintain dashboards and performance information.
• Assist senior management with information required for portfolio reviews.
• Highlight unusual performance trends or potential opportunities.
• Support recommendations relating to pricing, promotions and product optimisation.

Player & Customer Experience

• Support the development of simple, intuitive and engaging player experiences.
• Assist with validation of customer journeys before product launch.
• Gather and analyse customer feedback.
• Monitor retailer feedback regarding individual products.
• Identify recurring customer or product issues.
• Support improvements to game and customer journeys.
• Assist with incorporating Responsible Gaming principles into products and customer experiences.
• Help ensure customer insights are considered during product development and optimisation.

Market & Competitor Research

• Conduct market and competitor research.
• Monitor changing customer and player preferences.
• Research international lottery and gaming developments.
• Monitor E-Instant and instant-win product trends.
• Benchmark relevant products and competitors.
• Gather information regarding new game concepts and innovations.
• Assist with translating research into product-development recommendations.
• Maintain competitor and market intelligence for the product team.

Retail Operations & Execution

• Work closely with Retail Operations to support successful implementation of Fast Play products.
• Assist with product visibility and merchandising initiatives.
• Support retailer communication.
• Ensure retailers receive accurate product information and operational guidance.
• Assist with implementation of new product launches across the retail network.
• Gather retailer feedback following launches.
• Identify operational or customer issues arising at retail level.
• Coordinate relevant feedback with the product team.

Digital & Omnichannel Development

The Fast Play portfolio is intended to support both the existing retail environment and future digital distribution.

The Junior Product & Operations Manager will:

• Work with the Online Channels team where required.
• Support future digital distribution of Fast Play products.
• Assist with digital customer-journey testing.
• Support product integration across relevant channels.
• Help identify opportunities for cross-channel participation.
• Support consistent customer experiences across retail and digital channels.

Technology & Supplier Coordination

• Work closely with internal Technology teams.
• Liaise with external gaming and technology providers.
• Assist with documenting business and product requirements.
• Coordinate testing of new products and enhancements.
• Assist with technical certification and operational-readiness activities.
• Track supplier deliverables.
• Maintain issue logs and action lists.
• Follow up on outstanding technology or supplier requirements.
• Support implementation of new product releases.
• Escalate significant delivery or service issues appropriately.

Marketing & Go-to-Market Support

• Support development and implementation of product launch plans.
• Assist with product positioning and customer-value propositions.
• Work with Marketing on retail and digital campaigns.
• Support CRM and promotional activity.
• Coordinate product information required for marketing campaigns.
• Assist with seasonal and promotional product calendars.
• Monitor campaign and product performance.
• Gather information to assess campaign effectiveness.
• Support recommendations designed to improve player acquisition and retention.

Governance, Compliance & Responsible Gaming

The successful candidate will operate within a regulated gaming environment and must understand the importance of product governance and compliance.

Responsibilities include:

• Support compliance of Fast Play products with applicable gaming requirements.
• Assist with product approvals and certification processes.
• Maintain accurate regulatory and product documentation.
• Support regulatory submissions where required.
• Ensure Responsible Gaming principles are incorporated into product activities.
• Identify potential product or operational risks and escalate them appropriately.
• Follow established governance and approval processes.
• Protect the integrity and accuracy of the Fast Play product portfolio.

The underlying senior specification explicitly requires compliance with gaming legislation, regulatory and certification standards and Responsible Gaming principles.

Stakeholder Management

The successful candidate will work across multiple areas of the business, including:

• Product Management
• Commercial
• Marketing
• Technology
• Retail Operations
• Online Channels
• Finance
• Risk & Compliance
• External technology providers
• Game suppliers
• Creative agencies

The role requires someone who is organised and comfortable coordinating multiple stakeholders, deadlines and deliverables simultaneously.

Qualifications

Preferred qualification:

A relevant tertiary qualification in areas such as:

• Business
• Marketing
• Product Management
• Commerce
• Digital Business
• Information Systems
• Or a related discipline

Please note: The client has not supplied separate qualification requirements for the junior position. The senior Fast Play role requires a Bachelor's degree in Business, Marketing, Product Management or a related discipline, so the above has been positioned as a preferred requirement rather than presenting it as a confirmed junior-role requirement.

Experience

The client has not specified a minimum number of years' experience for the Junior Product & Operations Manager position, so I would not advertise an invented 2–3 years requirement until they confirm it.

Suitable candidates are likely to have developing experience within one or more of:

• Product management
• Product operations
• Lottery
• Gaming
• E-Instant / Instant Win products
• Digital products
• FMCG / consumer products
• Commercial product environments
• Product launches
• Retail product operations

Previous exposure to lottery, gaming, E-Instant/Fast Play or another regulated gaming environment would be highly advantageous, but should not be advertised as mandatory unless confirmed by the client.

Ideal Candidate Profile

This opportunity could suit someone currently working as a:

• Junior Product Manager
• Assistant Product Manager
• Associate Product Manager
• Product Coordinator
• Product Operations Coordinator
• Junior Gaming Product Manager
• Lottery Product Coordinator
• Product Executive
• Product Specialist
• Product & Operations Executive

The ideal candidate will be ready to move beyond purely administrative product support and develop broader responsibility across product development, launches, operations and commercial performance.

Key Competencies

• Product coordination
• Product lifecycle management
• New product development
• Product launches
• Commercial analysis
• Product-performance reporting
• Customer/player insights
• Market and competitor research
• Operational coordination
• Retail execution
• Digital product exposure
• Technology coordination
• Supplier management
• Product testing
• Documentation
• Cross-functional coordination
• Regulatory awareness
• Responsible Gaming
• Analytical ability
• Attention to detail

Personal Attributes

The successful candidate should be:

• Commercially curious
• Analytical
• Customer-focused
• Highly organised
• Detail-oriented
• Proactive
• Comfortable working with data
• Interested in gaming and digital products
• Able to coordinate multiple workstreams
• Strong in follow-through
• Comfortable working with technology and external suppliers
• Able to work within structured regulatory processes
• Eager to develop professionally
• Adaptable to an international environment

Remuneration

Market-related.

No salary range has been provided for this position.

The remuneration package will be considered according to the successful candidate's experience and overall suitability.

Important – Mauritius Relocation

This is a Mauritius-based position and is not a remote role.

The successful candidate must be prepared to relocate to Mauritius and enter into a long-term contract.

The company will assist the successful candidate with the required work permit and will provide for periodic trips home during the contract. Full details of the expatriate arrangements will be discussed during the recruitment process.