SME / Business Analyst – Life Insurance

Location

Onsite - Gauteng (Client Environment)

Employment Type

Full-Time / 1 Year Contract

Industry

Life Insurance / Financial Services

Overview

Our client, a leading technology and digital transformation partner within the financial services sector, is seeking an experienced SME / Business Analyst with strong Life Insurance domain expertise.

The successful candidate will play a critical role in bridging the gap between business stakeholders, insurance operations teams, actuarial teams, and technical development teams. The role focuses on analysing, documenting, and optimising life insurance business processes, policy administration systems, underwriting workflows, pricing methodologies, and business rules.

This position is ideally suited to a Business Analyst who possesses a strong understanding of Life Insurance products, policy administration platforms, underwriting processes, rating structures, and digital transformation initiatives.

Key Responsibilities

Requirements Gathering & Documentation

• Conduct stakeholder workshops and discovery sessions.
• Gather, analyse, and document business requirements.
• Create Business Requirements Documents (BRDs).
• Create Functional Specification Documents (FSDs).
• Develop use cases, user stories, process flows, and business rules documentation.
• Ensure requirements align with business objectives and regulatory requirements.

Life Insurance Systems & Business Analysis

• Work with policy administration systems.
• Analyse and document underwriting processes.
• Analyse premium calculation and policy servicing processes.
• Work with life insurance products and associated business rules.
• Support business process improvements and system enhancements.
• Collaborate with business and technical teams to deliver effective solutions.

Pricing, Rating & Business Rules

• Analyse pricing methodologies and rating structures.
• Document business rules and product logic.
• Work closely with product owners and business stakeholders to ensure accurate implementation.
• Assist with configuration and optimisation of rules engines where applicable.

Process Analysis & Continuous Improvement

• Review and evaluate existing workflows.
• Identify opportunities for automation and process optimisation.
• Support digital transformation initiatives.
• Conduct gap analysis and recommend improvements.
• Assist with implementation planning and solution design.

Stakeholder Management

• Act as the liaison between business, technology, operations, and external vendors.
• Facilitate workshops, meetings, and requirements sessions.
• Present findings and recommendations to stakeholders.
• Ensure clear communication between technical and non-technical teams.

Testing & Implementation Support

• Support User Acceptance Testing (UAT).
• Assist with test planning and test case validation.
• Ensure delivered solutions meet documented business requirements.
• Support production implementation and post-go-live activities.

Minimum Requirements

Experience

• Minimum 5 years' experience as a Business Analyst within Life Insurance.
• Strong experience gathering and documenting business requirements.
• Experience working with stakeholders across business and IT teams.
• Experience supporting Agile and/or Waterfall delivery environments.

Life Insurance Experience

Strong experience in one or more of the following:

• Policy Administration
• Underwriting
• Premium Calculation
• Policy Servicing
• Claims Processes
• Product Configuration
• Business Rules Management

Business Analysis Skills

• Requirements Gathering
• Stakeholder Engagement
• Workshop Facilitation
• BRDs
• FSDs
• User Stories
• Use Cases
• Process Mapping
• Gap Analysis
• UAT Support
• Solution Design

Technical Skills

Experience with:

• Jira
• Confluence
• Visio
• Excel
• APIs and System Integrations
• Digital Transformation Projects
• Rules Engines
• Workflow Automation
• Business Process Modelling

Advantageous:

• Low-Code / No-Code Platforms
• Automation Tools
• Core Insurance Platforms
• Digital Insurance Ecosystems

Preferred Industry Knowledge

Strong understanding of:

• Life Insurance Products
• Term Life Products
• Whole Life Products
• Underwriting Rules
• Pricing Models
• Rating Structures
• Policy Administration Systems
• Insurance Operations
• Regulatory and Compliance Requirements

Preferred Qualifications

• Degree or Diploma in:
  • Business Analysis
  • Information Systems
  • Information Technology
  • Computer Science
  • Business Management
  • Finance

Additional certifications advantageous:

• CBAP
• IIBA Certifications
• FTI Business Analysis
• Agile Certifications
• Scrum Certifications
• SAFe Certifications

Ideal Candidate Profile

We are seeking a Business Analyst with strong Life Insurance expertise who can confidently engage with business stakeholders, product owners, actuarial teams, underwriting teams, and technology teams. The ideal candidate will have a strong understanding of policy administration, underwriting processes, pricing structures, business rules, and system integrations while driving process improvement and digital transformation initiatives.