Customer Success Manager

Job Title: Remote Customer Success Manager

Hourly Pay: $25 - $30/hour

Summary:

We are seeking a Customer Success Manager to join our team in a work from home role. In this position, you will be responsible for ensuring customers achieve their goals using our products and services, while fostering long-term relationships. If you are passionate about helping clients succeed and enjoy a proactive approach to customer management, this is the ideal role for you.

Job Responsibilities

• Onboard new clients and ensure they understand how to maximize product value

• Guide clients through product features, addressing their specific needs

• Monitor customer health and proactively reach out to ensure success

• Develop and execute strategies to improve customer retention and growth
• Work cross-functionally with product and support teams to resolve customer issues
• Analyze customer feedback and provide insights to improve service offerings

Qualifications

• Strong communication and relationship-building skills

• Experience with customer success, account management, or support roles

• Ability to analyze data to identify trends and customer pain points

• Comfort with CRM software and customer management tools

• Self-motivated, able to work independently in a remote environment

• High-speed internet and a quiet, dedicated workspace

Perks & Benefits

• 100% work from home flexibility

• Competitive hourly pay: $25 - $30

• Paid training and ongoing professional development

• Opportunities for advancement in customer success or leadership roles

• Flexible hours with the ability to work weekends or evenings

• Supportive team culture and open communication