Customer Care Specialist

Job Title: Remote Customer Care Specialist

Hourly Pay: $19 - $23/hour

Summary:

We are looking for a Customer Care Specialist to join our work from home team. As a Customer Care Specialist, you will assist customers by answering inquiries, troubleshooting issues, and providing top-quality service. This role is perfect for individuals who enjoy problem-solving and helping customers have a positive experience with our products and services.

Job Responsibilities

• Handle inbound customer inquiries via phone, email, or chat

• Provide solutions and guidance for customer questions, issues, and concerns

• Document customer interactions accurately in the system

• Assist customers with order processing, account updates, and service features
• Resolve customer complaints with patience, professionalism, and empathy
• Collaborate with other teams to ensure seamless service delivery

Qualifications

• Strong communication and problem-solving skills

• Comfortable using a variety of customer service tools and software

• Ability to work independently in a remote setting

• Previous customer service experience is a plus

• Must have a quiet, dedicated workspace and reliable internet connection

Perks & Benefits

• 100% remote work environment

• Competitive hourly pay: $19 - $23

• Paid training to help you succeed

• Flexible working hours with the possibility of evening or weekend shifts

• A supportive team and positive work culture

• Opportunities for career growth and advancement