Support Operations Specialist

Job Title: Remote Support Operations Specialist

Hourly Pay: $22 - $26/hour

Summary:

We’re seeking a Support Operations Specialist to join our team in a work from home role. This position is perfect for individuals who thrive in fast-paced environments and enjoy optimizing processes that help deliver excellent customer support. You will play a key role in ensuring that support operations run smoothly and efficiently while helping our team meet customer needs.

Job Responsibilities

• Oversee the day-to-day operations of the customer support team

• Analyze support workflows to identify opportunities for efficiency improvements

• Collaborate with various teams to ensure consistent service delivery

• Monitor and report on key performance metrics related to support operations
• Assist with the creation and implementation of support processes and training materials
• Provide recommendations to management on how to improve customer service processes

Qualifications

• Strong analytical and problem-solving skills

• Experience in support operations, process management, or a related field

• Familiarity with customer support tools and CRM systems

• Excellent communication and teamwork skills

• Ability to handle multiple tasks and prioritize effectively

• Reliable internet and a quiet home office setup

Perks & Benefits

• 100% work from home flexibility

• Competitive hourly pay: $22 - $26

• Paid training and professional development

• Flexible working hours, including options for evenings or weekends

• Opportunity for career growth and internal promotions

• Positive, team-oriented work environment