Customer Service Team Lead

Job Title: Remote Customer Service Team Lead

Hourly Pay: $26 - $30/hour

Summary:

We are looking for an experienced Customer Service Team Lead to join our work from home team. As a Team Lead, you will oversee the daily operations of a customer service team, ensuring high performance and excellent customer service. If you have leadership experience in customer service and enjoy mentoring others, this role could be a great fit for you!

Job Responsibilities

• Lead and motivate a team of customer service agents to meet and exceed performance goals
• Provide ongoing support and coaching to team members to enhance their skills
• Monitor daily team operations and resolve any escalated customer issues
• Develop and implement strategies to improve team productivity and customer satisfaction
• Track and report on team performance metrics, including customer satisfaction and response time
• Conduct regular team meetings and one-on-one check-ins to foster communication and growth

Qualifications

• Proven experience in customer service and team leadership

• Strong communication and coaching skills

• Comfortable working with customer service tools, CRM software, and performance tracking systems
• Ability to handle challenging customer situations with patience and professionalism

• Self-motivated and able to work independently in a remote setting

• High-speed internet and a quiet, dedicated workspace

Perks & Benefits

• 100% work from home flexibility

• Competitive hourly pay: $26 - $30

• Paid training and development opportunities

• Flexible schedules, including evening and weekend shifts

• Career advancement opportunities in customer service leadership

• Supportive and inclusive team culture