CRM Specialist with ServiceTitan Expertise - SL 00044

Job Title: CRM Specialist with ServiceTitan Expertise

Location: Remote (CST Time Zone)

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST

Note: Independent Contractor Position

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Job Description:

Sagan is looking for a skilled CRM Specialist with ServiceTitan Expertise to manage and optimize CRM processes for our clients in the home services industry. The ideal candidate will have hands-on experience with ServiceTitan and be adept at using CRM systems to enhance customer engagement, track performance, and improve business outcomes. This role demands a tech-savvy individual with strong organizational and problem-solving skills who can work independently and adapt to evolving client needs.

Responsibilities:

• Configure, customize, and manage ServiceTitan CRM to meet client-specific needs.
• Analyze customer data and generate actionable insights to improve operations and performance.
• Provide technical support and training to clients and team members on ServiceTitan usage.
• Monitor system performance, troubleshoot issues, and ensure data accuracy within the CRM.
• Create and maintain reports to track key metrics, trends, and customer behavior.
• Collaborate with internal teams to ensure seamless integration of ServiceTitan with other systems.
• Identify opportunities to optimize CRM workflows and improve the overall user experience.
• Perform additional tasks as needed to support client projects and business goals.

Mandatory Requirements:

• Proven experience working with ServiceTitan CRM, preferably in the home services industry.
• A minimum of 2 years of experience in CRM management or a related role.
• Strong understanding of CRM systems and their role in customer engagement and business operations.
• Excellent analytical skills with the ability to interpret data and present insights effectively.
• Proficiency in tools like Google Docs, Sheets, and project management software.
• Strong written and verbal communication skills for engaging with diverse stakeholders.
• Ability to work independently and prioritize tasks in a fast-paced, remote work environment.

Preferred Qualifications:

• Experience integrating ServiceTitan with other software platforms.
• Familiarity with the home services or field service industry workflows and processes.
• Advanced certifications in CRM platforms or ServiceTitan are a plus.

Please Note:
We truly appreciate your interest and encourage you to submit your resume along with an introductory video in English to expedite your application. We look forward to reviewing your submission and will be in touch shortly.