Bilingual Customer Support Representative - (HR30825DA)

Job Title: Bilingual Customer Support Representative
Location: Remote (CST Time zone)
Salary Range: up to 1500 USD

Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a Spanish-English Bilingual Customer Service Representative with a strong phone presence and multitasking abilities to support our clients' scheduling, payment processing, and information requests. The ideal candidate will have a commitment to excellence, attention to detail, and a professional demeanor.

Key Responsibilities:

• Customer Interaction: Answer phone calls, schedule appointments, provide information, and set clear expectations for customers.
• Document Handling: Send and process documents as required.
• Payment Processing: Assist customers with payment transactions and ensure accuracy.
• Routing: Direct customers to the appropriate department based on their needs.
• Task Management: Use tools like Trello, Service Titan, and Google Suite to manage schedules, updates, and tasks.

Qualifications:

• Language Proficiency: Must be fluent in both Spanish and English.
• Software Knowledge: Familiarity with Trello, Service Titan, Google Suite, and Google Maps.

Skills:

• Excellent phone presence.
• Ability to multitask efficiently.
• Strong attention to detail.
• Commitment to excellence and customer satisfaction.

Nice-to-Haves:

• Experience in a customer service role.
• Tech-savviness and adaptability to new software tools.
• Problem-solving and interpersonal skills.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.