Client Relations Specialist - (HR30878DE)

Job Title: Client Relations Specialist
Location: Remote (PST Time zone)
Salary Range: up to 3000 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a client dedicated to providing exceptional property management services with a focus on maintaining owner satisfaction and fostering long-term relationships. The company values professionalism, transparency, and a proactive approach to client engagement.

Position Overview:

The Client Relations Specialist plays a pivotal role in managing and nurturing relationships with owner clients. The ideal candidate will provide excellent service, handle financial oversight, resolve property management issues, and ensure seamless client onboarding processes. This role requires strong communication skills, attention to detail, and a proactive mindset to support the company's mission of delivering exceptional client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for owner clients.
• Address client concerns and requests promptly and professionally.
• Conduct regular updates and quarterly Zoom meetings with owner clients.
• Collaborate with internal teams to resolve client issues effectively.

Financial and Portfolio Oversight:

• Analyze and ensure accuracy of financial statements and reports.
• Oversee inquiries regarding owner portals and reports.
• Approve expenditures exceeding client thresholds, aligning with financial objectives.
• Assist in preparing financial documents, including annual 1099 forms.

Maintenance Management:

• Evaluate and approve maintenance requests within budget constraints.
• Provide updates and documentation to clients on project status.
• Partner with vendors to resolve escalations efficiently.

Client Onboarding and Development:

• Support new client onboarding processes in collaboration with the Business Development Manager.
• Maintain accurate records and track progress using CRM tools.
• Develop educational and engagement content for newsletters and updates.

Qualifications:

• Proven experience in client relationship management, preferably in property management or a related field.
• Strong financial reporting skills and proficiency with CRM tools and Microsoft Office Suite.
• Excellent verbal and written communication abilities, including handling challenging conversations.
• High attention to detail and organizational skills.

Nice-to-Haves:

• Familiarity with industry regulations, such as Fair Housing and Landlord/Tenant laws.
• Prior experience creating engaging content for client newsletters.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.