Guest Experience Coordinator - (HR31337DH)

Job Title: Guest Experience Coordinator
Location: Remote (CST Time Zone)
Salary Range: up to 1000 USD

Work Schedule: Monday - Friday, 2:15 PM to 10:45 PM (CST), weekend flexibility may be required

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a leading hospitality and entertainment company dedicated to delivering immersive guest experiences across multiple locations. Their team is committed to providing exceptional customer service that leaves a lasting impression.

Position Overview:

The Guest Experience Coordinator is the first point of contact for guests, ensuring every interaction is friendly, professional, and solution-oriented. This role involves phone, chat, and email support, handling guest inquiries, solving problems, and generating bookings. The ideal candidate is engaging, positive, and able to create memorable guest experiences.

Key Responsibilities:

• Provide outstanding customer service via phone, chat, and email.
• Assist guests with bookings, inquiries, and issue resolution.
• Ensure a seamless and positive guest experience that drives repeat business.
• Communicate clearly and professionally to represent the companys brand.
• Accurately document guest interactions and maintain records.
• Collaborate with the team to enhance guest service processes.

Qualifications:

• Excellent English communication skills (written and spoken).
• Prior experience in customer service or hospitality is preferred.
• Ability to handle guest concerns with patience and professionalism.
• Tech-savvy and experienced with RingCentral, Xola, HubSpot, and ADP.
• Strong problem-solving skills and attention to detail.
• A naturally cheerful, engaging, and friendly personality.

Nice-to-Haves:

• Familiarity with SendOwl, Shopify, TextExpander, G-Chat, and 1Password.
• Comfortable with coaching and feedback to improve performance.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.