About the job Triage Support Specialist
Triage Support Specialist
Location: Dublin, Leinster, Ireland
Job Type: Onsite
Industry: Consulting - IT Consulting
Job Category: Information Technology - System Support The Services include but are not limited to the following:
Compensation
Base Salary - EUR 30,000 to 35,000
Full-time
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No
Candidate Details
2+ to 5 years experience
Seniority Level - Entry
Management Experience Required - No
Minimum Education - Bachelor's Degree
Willingness to Travel - Never
Security Clearance Required: No
Visa Candidate Considered: No
Supported products:
- Triage all the bugs coming from dogfooding, internal QA, crash Bot, flytrap, customer reports, and other channels across product line of o VR (which includes, but is not limited to Quest 2, Quest Pro, Stinson, and future product lines) o AR (Stella, Supernova, & future product lines), and o Companion apps (Twilight, View, and MWA) Services Description:
- Provide triage services on user bug reports which have minimal actionable details by running wider scenario coverage, a/b testing, and apply critical thinking to make bug actionable for engineer.
- Monitor release health by flagging launch-blockers and top issues across product line of VR & AR. Improve triage efficiency through buggins, automation efforts, and improved documentation, tooling, and logging.
- Manage feedback groups through at least one of the following mechanisms:
Structured triage, replying to posts, or providing high level insights on a regular cadence.
Mandatory Skillset: Required:
- Strong technical skills with basic coding fluency in at least one major programming/scripting language
- Experience in command line tools and ability to review logs, derive root cause of bugs, develop test cases and plans etc.
- Strong critical thinking and deductive reasoning
- Strong communication skill with an ability to engage with stakeholders in a customer centric way
- Experience in customer service, help desk, support or other technical roles Preferred:
- Familiarity with gaming ecosystem and game design (object-oriented programming, designing in a 3D space, etc.) Understanding of software development process
- Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis etc.
- Graduation from a coding academy or equivalent experience.