Technical Operations Manager

We are seeking a highly skilled and detail-oriented Technical Operations Program Manager to lead and optimize operational programs across our technology landscape. This role bridges technical execution and operational excellence, ensuring that systems, processes, and cross-functional initiatives run efficiently and scale effectively.

The ideal candidate will bring a strong blend of technical knowledge, operational strategy, and program management expertise, with a proven ability to drive continuous improvement in a remote, fast-paced environment.

Key Responsibilities

• Lead and manage technical operations programs from planning through execution and delivery
• Oversee operational workflows, system performance, and process optimization initiatives
• Collaborate with engineering, IT, DevOps, and business teams to ensure seamless operations
• Define program objectives, KPIs, and success metrics aligned with business goals
• Identify operational inefficiencies and implement scalable solutions
• Manage risks, dependencies, and resource allocation across multiple initiatives
• Drive incident management, root cause analysis, and continuous improvement efforts
• Establish and maintain operational standards, documentation, and best practices
• Monitor system health, uptime, and performance metrics
• Provide regular reporting and insights to senior leadership

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• 5+ years of experience in technical program management, IT operations, or related roles
• Strong understanding of IT infrastructure, systems operations, and cloud environments (AWS, Azure, or GCP)
• Proven experience managing cross-functional technical and operational programs
• Familiarity with Agile, Scrum, or ITIL frameworks
• Excellent analytical, organizational, and problem-solving skills
• Strong communication and stakeholder management abilities

Mandatory Requirement

• Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered.

Preferred Qualifications

• PMP, ITIL, or Agile certifications
• Experience with monitoring tools, incident management systems, and DevOps practices
• Background in scaling operations for high-growth or enterprise environments
• Experience managing distributed or remote teams

Benefits

• Flexible remote work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and wellness programs
• Professional development and certification support

Work Schedule

• Flexible schedule (30–40 hours per week)
• Core collaboration hours aligned with U.S. time zones
• Occasional after-hours support based on operational needs

Equal Opportunity Statement

We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without discrimination.