Jr. Product Support Specialist

*Job Summary*:

The Jr. Product Support Specialist is responsible for ensuring that our clients receive excellent support and help with our products. This entry-level position is suitable for someone who wants to apply their technical ability and problem-solving abilities in a customer-facing setting. You will collaborate closely with our senior support team to answer customer questions, troubleshoot problems, and ensure customer happiness.

*Key Responsibilities*:

- Respond quickly to consumer inquiries via phone, email, and chat.

- Diagnose and fix client complaints by properly understanding the product and its features.

- Enter and track client complaints, resolutions, and follow-up actions into the support system.

- Assist in the development and maintenance of product documentation and FAQs.

- Work with the product development team to provide feedback on consumer experiences and make product suggestions.

- Attend team meetings and training sessions to improve product knowledge and support abilities.

- Maintain a high level of professionalism and empathy when dealing with consumer concerns.

*Skills*:

- Effective verbal and written communication abilities.

- A fundamental understanding of software products and troubleshooting methodologies.

- Excellent problem-solving skills with a sharp eye for detail.

- The ability to collaborate within a team.

- Customer-focused, with a pleasant attitude and a willingness to assist.

- Proficiency with customer support software and tools is advantageous.

*Education and experience:

- A bachelor's degree in IT, computer science, business, or a related subject is preferred.

- Previous experience in a customer service role is preferred but not essential.

- Understanding CRM systems and procedures is advantageous.

*Compensation and Benefits:

- A competitive compensation based on experience and credentials.

- Health, dental, and vision coverage options.

- Paid time off for vacation and sick leave.

- Opportunities for progression and professional development.

- Access to the company's training programs and workshops.

- A supportive and inclusive work environment.

We are searching for a dedicated individual that wants to learn and grow with our firm. If you are passionate about customer service and technologically adept, we invite you to apply and join our team!