The Personal Lines Executive is responsible for managing and developing relationships with clients for their personal insurance needs within the Irish market. This role involves providing expert advice on a wide range of personal insurance policies, offering tailored solutions, handling policy renewals and claims, and ensuring the highest level of customer service and compliance with Irish regulations.

Key Responsibilities:

• Serve as the main point of contact for a portfolio of personal lines clients across Ireland, maintaining and strengthening client relationships.
• Assess and analyse individual insurance needs to recommend suitable coverage options for home, motor, travel, and other personal policies available in the Irish market.
• Respond promptly to client queries, offering expert advice on policy coverage, renewals, claims, and other insurance-related matters.

• Prepare and process quotations, new business applications, policy renewals, endorsements, and cancellations with accuracy.

• Maintain accurate and up-to-date client records, policy documentation, and all correspondence in line with Central Bank of Ireland (CBI) regulations.
• Keep up to date with personal insurance products, underwriting guidelines, and regulatory changes in Ireland.
• Identify opportunities to cross-sell and up-sell additional insurance products or services that meet clients needs and provide value.

• Conduct regular policy reviews with clients to ensure their cover remains relevant and cost-effective.

• Negotiate terms and pricing with underwriters to secure competitive premiums for clients.
• Assist clients with claims management, from initial notification through to settlement, ensuring a seamless process.
• Liaise with insurers, loss adjusters, and relevant parties to achieve fair and timely claim outcomes.
• Advocate on behalf of clients and ensure their interests are represented throughout the claims process.

• Ensure all activities comply with the Central Bank of Irelands Consumer Protection Code, Data Protection regulations, and other relevant legislation.
• Conduct risk assessments and provide tailored advice to clients on risk mitigation strategies.
• Maintain a high standard of ethical conduct and client care in line with Irish regulatory standards.
• Stay informed on the Irish insurance market, new product developments, and regulatory changes that may impact clients.
• Participate in training and development to ensure continual professional growth and knowledge in the insurance industry.

Qualifications and Skills:

• Education: Leaving Certificate required; 

• APA: Required
• CIP: Highly Desirable

• Experience: Minimum of 2-3 years of experience in personal lines insurance, sales, or client management in Ireland.
• Strong knowledge of Irish personal insurance products, underwriting practices, and claims processes.
• Excellent communication, negotiation, and customer service skills, with the ability to build and maintain trust with clients.
• Strong organisational skills, detail-oriented, and capable of managing multiple tasks and client portfolios.
• Proficiency with insurance management software, online platforms, and MS Office Suite.