Job Title: Internal Sales and Support

Location: Dundalk, Ireland 
Employment Type: Full-Time
Salary: 28,400 - 35,000 DOE

About the Role:
A leading company in [Industry/Field] is seeking a dynamic and motivated Internal Sales and Support professional to join its growing team. The successful candidate will demonstrate a strong passion for sales, exceptional customer service skills, and a proactive approach to identifying and securing new business opportunities. This role offers an exciting chance to contribute to business growth while benefiting from ample opportunities for professional development.

Key Responsibilities:

• Product Knowledge: Develops a comprehensive understanding of the companys product range, continuously enhancing product knowledge to effectively communicate benefits to customers.
• Business Development: Proactively identifies and generates new business opportunities through phone outreach, internet research, and other media channels.
• Cold Calling: Engages with prospective customers to drive new sales and build enduring professional relationships.
• Account Management: Manages and nurtures existing accounts, ensuring high levels of customer satisfaction and identifying opportunities for upselling.
• Customer Service: Handles incoming calls, responds to customer inquiries, and consistently delivers exceptional service.
• Order Processing: Processes orders accurately, gathers essential customer information, and maintains detailed records.
• Performance Management: Works efficiently under pressure, consistently achieving key performance indicators (KPIs) and sales targets.
• Product Advice: Provides customers with relevant product information, technical guidance, and support with product selection, availability, and delivery options.
• Dispatch Management: Oversees the dispatch process, including order printing, picking, packaging, and coordinating couriers for timely delivery.
• Sales Administration: Generates sales orders using Sage 200 and ensures customers receive order confirmations via email.
• Upselling Initiatives: Identifies opportunities to recommend additional products and related equipment tailored to customer needs.
• Inventory Coordination: Monitors stock levels, informs the Order Purchasing Manager of stock requirements, and facilitates smooth order fulfillment.
• Lead Management: Coordinates the follow-up on existing leads, generates new leads, and provides sales support to field representatives.
• After-Sales Support: Manages customer complaints, investigates issues, and ensures resolutions meet customer satisfaction standards.
• General Duties: Completes any additional reasonable tasks within their competencies as required by the business.

Candidate Requirements:

• Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Sage 200 or similar systems is highly advantageous.
• Exhibits strong communication and interpersonal skills.
• Proven ability to work effectively under pressure and consistently meet sales targets.
• Exceptional organizational and multitasking abilities.
• Ability to build and maintain strong professional relationships with customers.

Company Offers:

• Competitive salary and performance-based commission structure.
• Clear opportunities for career progression within a dynamic industry.
• Comprehensive training and ongoing support.
• A collaborative and supportive team environment.