Responsibilities

• Manage the IT department, providing an excellent level of service to the organisation in line with business needs and industry best practice.
• Successfully manage and lead a team of 10+ skilled IT professionals including various team leads
• Responsible for controlling a multifunctional IT department making decisions on day to day and long term business objectives
• Report to senior management and communicate with the business stakeholders on all IT matters.
• Continually liaise with other departments in the organisation to assess their IT needs and devise solutions that best address those needs.
• Plan the implementation of new solutions and provide guidance to the IT team and managed service partners and other staff within the organisation
• Responsible for the integration and smooth running of our Website ERP WMS systems, ensuring customers policies and claims orders are processed through these systems efficiently.
• Manage all elements of ICT service delivery ensuring the availability of a fully functional, reliable and secure ICT environment.
• Ensure that appropriate levels of governance are in place for IT Management in the delivery of services and projects.
• Ensure all technology practices adhere to regulatory and security standards.
• Develop and implement IT strategy in support of the company's mission and strategic objectives.
• IT Vendor Management and procurement including negotiating service level agreements and managing vendors to ensure agreed targets and standards are met.
• Prepare and implement policies, procedures and standards relating to IT systems, services and frameworks in line with industry best practice.
• Overall responsibility IT Security & Disaster Recovery.
• Prepare and manage the IT Budget ensuring spend is prioritised in line with company objectives.
• Project management (Infrastructure rollout / consolidation / upgrade projects)
• Participate in process improvement initiatives across the business.
• Keep up to date on new technologies in IT that may benefit the organisation.

Experience and Skills

• Proven IT Management experience including 10+ years IT experience, with strong emphasis on people management, providing an excellent and proactive level of service to the business
• Knowledge of the Insurance industry or Financial Services sector a distinct advantage
• Demonstrated ability to lead, mentor, enhance, support and develop an IT team of 10+ staff
• Strong stakeholder & communication management and the ability to work on multiple tasks simultaneously whilst maintaining expected levels of quality
• Experience extracting value from ERP systems in Insurance environment, especially using reporting tools to present information supporting decision making.
• Project Management skills and experience in using structured project management frameworks with demonstrated successful project delivery
• Good business process knowledge and proven experience in using technology to improve efficiency.
• Strong vendor management and relationship management skills.
• Strong understanding of INFOSEC requirements with a emphasis on cyber security
• Excellent analysis and problem-solving skills.
• Excellent communications skills.
• Proven experience in leading digital transformation initiatives and managing complex IT projects.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute operationally.
• Strong problem-solving skills with the ability to handle complex and challenging situations.

• Ability to identify potential partnerships, evaluate their value, and develop a plan to establish and grow the partnership.
• Experience in maintaining and testing an organisations disaster recovery and business continuity plans.

• Awareness of Data Protection legislation and its impact on ICT.

IT qualification and experience:

• Bachelor or Masters degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, PMP, CISM, PRINCE II)
• A minimum of 10+ years of experience in IT management, with at least 7 years in a leadership role preferably within the insurance or financial services industry.