Operations Manager - Boutique Bakery & Café

Operations Manager – Boutique Bakery & Café

Location: Central London

Beautifully crafted pastries, exceptional coffee and a customer experience that makes every visit feel special. Could you lead the teams behind it?

RND Recruitment is looking for an Operations Manager to join a premium boutique bakery and café business in Central London. Combining artisan baking with stylish surroundings, this business takes pride in products that look as good as they taste.

This is a hands-on opportunity to oversee operations across multiple locations, bringing together talented bakery teams and welcoming front-of-house staff. Reporting to the General Manager, you'll help create an environment where people thrive, service runs smoothly and quality shines through in every detail.

Your Role

• Lead daily bakery and café operations, ensuring production and shop teams work together to deliver fresh, beautifully presented products and excellent service.

• Support Shop Managers and Supervisors, overseeing staffing, rotas, recruitment, onboarding and team development.

• Keep a close eye on stock, ordering, waste and labour costs, balancing premium standards with efficient operations.

• Maintain high standards of food safety, allergen management, hygiene and shop presentation.

• Resolve operational challenges and coordinate equipment maintenance to keep production and service running smoothly.

• Support seasonal launches, promotions and product photography, ensuring teams and locations are ready.

About You

You know what it takes to run a busy bakery, pâtisserie, coffee shop or café, and you care equally about the products, the people and the customer experience.

You'll bring:

• Management experience in a quality-focused bakery or café environment, ideally across multiple sites.

• A good understanding of bakery production and front-of-house operations.

• A confident, supportive leadership style and a willingness to work alongside your teams.

• Commercial awareness, with experience managing staffing, stock, waste and operational costs.

• Strong organisational skills, sound food safety knowledge and an eye for detail.

We welcome applications from Operations Managers, Area Managers, Multi-Site Managers and experienced General Managers from bakery, pâtisserie and coffee shop businesses.

Why Join?

Work with products you can be proud of, lead teams with a passion for their craft and make a visible impact on a boutique business where quality and customer experience matter. You'll work closely with the General Manager, with the opportunity to shape daily operations and put your ideas into practice.