Coffee Shop Shift Leader

Coffee Shop Shift Leader

Luxury Bakery & Coffee Concept (Central London)
Full-Time (rotating shifts, including weekends & bank holidays)
Starting from £14.00 per hour

About The Company

The company is vibrant boutique bakery located in the heart of London, specializing in artisanal doughnuts inspired by the finest traditions of French patisserie. The restaurant prides on combining creative craftsmanship with high-quality ingredients to deliver unique and delicious treats. The lifestyle brand is dedicated to bringing joy and sweetness to the customers every day. As part of a growing company with a passionate and dynamic team, the company fosters an inclusive, creative, and supportive work environment where every team member can thrive and grow. Were looking for a Shift Leader to maintain our high standards of service and smooth daily operations.

Role Overview

As a Shift Leader, you will manage store operations during your shift and lead a team of 5-6 team members. You will ensure efficient service, uphold brand standards, support team performance, and deliver a welcoming customer experience. This role is perfect for someone with supervisory experience in high-volume bakeries, cafés, or coffee shops, who thrives in a fast-paced setting and is eager to grow into management.

Key Responsibilities

• Lead, supervise, and support baristas and front-of-house staff during your shift
• Ensure high standards of service, cleanliness, and store presentation
• Open and/or close the store following company checklists and safety protocols
• Manage stock levels, ensuring product displays are fully stocked and replenished
• Assist customers with product choices and handle transactions as needed
• Monitor shift performance, motivate the team, and provide hands-on support
• Collaborate with senior management to resolve operational issues and implement improvements
• Conduct basic inventory checks and manage shift handovers
• Maintain constantly hygiene, health & safety, and food quality standards

Person Specification

Experience & Skills:

• Previous supervisory or team leader experience, preferably in busy bakeries, cafés, or coffee shops
• Confident managing small teams (5-6 people) and delegating tasks effectively
• Excellent communication skills with fluent English
• Strong understanding of customer service principles
• Barista skills are an advantage but not essential; training is available
• Ability to work efficiently in a fast-paced environment and manage multiple priorities

Other Requirements:

• Full-time availability, including daytime, evening, weekend, and bank holiday shifts
• Reliable, punctual, and professional appearance
• Positive, team-oriented mindset with a hands-on leadership style

What's On Offer

• 50% staff discount on all shop products
• Career progression opportunities
• A creative and dynamic workplace within a growing brand

Schedule: This is a full-time position requiring availability at least 5 days a week, including weekends, public holidays, and bank holidays. Сandidate must be available to work either morning, daytime, or evening shifts as needed.

 Eligibility: Must have the right to work in the UK