Front of House Shift Leader

Job Title: Front of House Shift Leader - evening shifts

Are you an experienced leader in the hospitality industry with a flair for creating exceptional customer experiences? London's premier doughnut destination is seeking a Front of House Shift Leader to guide and inspire a team of 6, including front of house staff and baristas. Join in leading the charge and be a part of something truly special.

About Company

Our clients bakery coffee shop is renowned for its artisanal approach to doughnut-making, blending French patisserie techniques with unique flavors that have captured the hearts of foodies across the city. Company pride themselves on delivering not just a product, but an experience that leaves a lasting impression.

Position Overview: 

As the Front of House Shift Leader, you will play a crucial role in ensuring smooth operations, high-quality service, and an unforgettable customer experience. You will be the go-to person for your team, leading by example and maintaining the high standards that customers have come to expect.

Key Responsibilities:

- Lead the front of house team, including baristas, ensuring smooth and efficient operations.

- Manage and motivate a team of 6, fostering a positive work environment and encouraging professional growth.

- Ensure the front of house area is clean, organised, and visually appealing, maintaining high standards of presentation.

- Engage with customers, providing top-notch service and assisting with product selections from a gourmet doughnut range.

- Utilise your barista skills to prepare and serve coffee beverages, enhancing the overall customer experience.

- Handle any operational issues that arise during the shift, ensuring a seamless experience for both customers and staff.

Experience Required:

- Previous experience as a Shift Leader, Supervisor, or Assistant Manager in a coffee shop, bakery, or similar fast-paced environment is ideal. However, we also welcome applications from experienced and dedicated front of house team members with demonstrated leadership abilities.
- Excellent communication skills, with a proven ability to manage and inspire a team.

- Excellent customer service skills, with a passion for creating memorable experiences.

- Barista skills are preferred, but not the must

- Professional appearance, punctuality, and reliability are essential.

Benefits:

- Competitive salary of £15-£18 per hour (negotiable), with potential for performance-based bonuses.

- Opportunities for career growth, with the possibility of advancing to Deputy Manager and beyond.

- Enjoy a 50% discount on our mouthwatering doughnuts and other shop products.

Location: Covent Garden OR Soho

Working hours: 5 days per week, incl. weekends. 16:00-23:30. 

Join the Team:

If you're a passionate leader with a knack for hospitality and a love for creating unforgettable customer experiences, wed love to hear from you. Take the next step in your career and become part of this vibrant team, where every evening is an opportunity to craft doughnut dreams and delight customers.

Apply today and start your journey in leading the front of house team at London's most beloved doughnut destination!